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Tagged: 8.5.10, theme conflict
- This topic has 9 replies, 3 voices, and was last updated 10 years, 6 months ago by
Steven Zahm.
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AuthorPosts
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02/08/2016 at 3:39 pm #364042
Barry Wales
ParticipantI have installed the base plugin and purchased the CSV Upload plugin. This worked and have uploaded everything OK.
Using [connections] shortcode the page works. But when one clicks on a name the Profile View goes to page with only a page footer and no css, Enfold layout, etc.I have purchased and installed the template ‘circle’ and this is no different. I got the impression from the documentation that to have a profile view you had to purchase a template.
Any thoughts please what I must be doing wrong?
02/08/2016 at 4:22 pm #364080Steven Zahm
Keymaster@ Barry
I do know that Connections is compatible with Enfold with no conflicts that I am aware of. To debug, I’ll will need a link to the page with the issue and a temp admin login. The login details can be posted here as a private reply.
02/08/2016 at 4:27 pm #364081Barry Wales
GuestThis reply has been marked as private.02/08/2016 at 4:31 pm #364085Steven Zahm
Keymaster@ Barry
I get error that user has not been activated.
02/08/2016 at 4:35 pm #364097barry wales
GuestThis reply has been marked as private.02/08/2016 at 4:41 pm #364103Steven Zahm
Keymaster@ Barry
The login only seems to be a regular user account, not an admin. What is the link to the page that has the issue?
02/08/2016 at 4:44 pm #364105barry wales
GuestThis reply has been marked as private.02/08/2016 at 5:03 pm #364112Steven Zahm
Keymaster@ Barry
Seems the newest Enfold does have a small compatibility issue. I applied a hotfix to your site. It should function correctly now. Apologies for the trouble.
02/08/2016 at 5:06 pm #364113barry wales
GuestThanks for your help – and your patience with me setting up your username.
02/09/2016 at 10:44 am #364176Steven Zahm
Keymaster@ Barry
re: Thanks for your help – and your patience with me setting up your username.
No problems :)
If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance.
https://wordpress.org/support/view/plugin-reviews/connections
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AuthorPosts
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