new license key when we renew?

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  • 01/28/2019 at 5:56 pm #482927
    Ann Treacy
    Guest

    Similar question to:

    https://connections-pro.com/support/topic/cant-activate-liscense/

    We renewed for Connections Business Directory Form. The license key hasn’t changed. Looks like the expiration is still Jan 30 2019.

    What do we need to do to renew the extension from the dashboard? Do we need to re-install, would prefer not to if possible.

    Thx!

    • This topic was modified 4 years, 10 months ago by Steven Zahm. Reason: Fix internal link
    01/29/2019 at 12:50 pm #483020
    Steven Zahm
    Keymaster

    @ Ann

    I see a Form license ending ddd3 in you account with an expiration of 1/30/2020. The expiration date shown in your admin is cached locally for a short period of time and may not immediately reflect the updated expiration date. If more than a day has passed and you do not see the updated expiration date, let me know. Also let me know if this actually relates to a different license.

    Hope this helps!

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