Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
05/05/2015 at 11:21 am #333460Thomas Bowman JrParticipant
I purchased about 7 months ago and saw you have new features available. Are there additional fees for the newer addons. I purchased the pro pack.05/05/2015 at 1:05 pm #333468
If you added you support license keys to the Connections : Settings admin page under the Licenses tab you receive in admin update notices and can update from right within the admin. One except would be the Widget Pack. You have to manually update it first, then you can added the support license key to get the in admin updates. Alternatively, you can download them from your purchase history.
Hope that helps!05/18/2015 at 10:41 am #334577
I have the same problem, have added the custom sort order plugin but have no license key.
Purchased pro pack 9 months ago and have a pro pack license key, problem is that i don’t have any admin page where to add it… suppose administrator role should have it all, can see that admin page can be added for author, editor etc.. but as admin role can’t be modified…, or do i need to create a new author account to access admin page?
Why can’t i see the new add on license keys under my profile somewhere?
When it’s time to extend support, do i get a reminder or do i need to purchase the package again?05/18/2015 at 11:55 am #334592
re: problem is that i don’t have any admin page where to add it
You can enter the support license keys on the Connections : Settings admin page under the Licenses tab. This tab will only show when a premium extension/template is installed and activated on the Plugins admin page.
re: suppose administrator role should have it all, can see that admin page can be added for author, editor etc.. but as admin role can’t be modified…, or do i need to create a new author account to access admin page?
I assume you mean the Connections : Roles admin page, yes? This has nothing to do with the support license keys. The admin role does not show on this page because that role can not be edited. The admin roles has all capabilities.
re: When it’s time to extend support, do i get a reminder
Yes, you will receive a renewal email notice with a 20% off discount link. Alternatively, you can renew at any time by adding the Pro Pack to the cart and adding you support license key on the checkout page. After you apply your license key, the cart will be update showing the discount.
Hope that helps!05/18/2015 at 11:58 am #334593
I forgot to answer one question, apologies.
re: have added the custom sort order plugin but have no license key
You do not have a support license key because this item was not available at the time of your purchase. After you renew, you should receive a key.05/19/2015 at 8:27 am #334723This reply has been marked as private.05/19/2015 at 11:49 am #334730
You just to activate the individual items, there is no need to activate the bundle (Pro Pack) since that is not an actual item. You would use the bundle key to renew the bundle. The email you receive will have a URL that will automatically use the correct key.
You do receive any new extensions/templates during your year. You can download any new additional from your purchase history and you will receive support for them too. So it is just like other products you mentioned. I’m not sure what was said to confuse that issue. Apologies.05/22/2015 at 4:10 am #335228This reply has been marked as private.05/22/2015 at 8:56 am #335414This reply has been marked as private.
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