New added entry always shows no results when we view it

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This topic is: not resolved

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • 03/27/2015 at 7:52 am #329837
    Eric erickson
    Participant

    Hello, New added entry always shows no results when we view it. already updated the plguin to latest version and rules out theme conflicts

    03/27/2015 at 10:10 am #329856
    Steven Zahm
    Keymaster

    @ Eric

    What “Visibility” did you set the entry to when adding it?

    What is the exact shortcode you are using?

    Did you enable either of the Shortcode Visibility Overrides on the Connections : Settings admin page? If you did, please disable them.

    03/27/2015 at 10:38 am #329861
    Eric erickson
    Participant

    It is set to visible. other existing/old entries are showing fine. The new one says no results found. I even tried to clone the working entries and still the same problem.

    Shortcode Visibility Override is also not active. Help pls this client of ours is very important to us. http://note.io/1D6gXiw

    03/27/2015 at 10:54 am #329862
    Steven Zahm
    Keymaster

    @ Eric

    Yes, I am helping, that’s why I asked questions. I needed more information… all client are important :)

    You didn’t answer:

    What is the exact shortcode you are using?

    New question…

    I looked at the firm’s site, which list should the entry appear one. I do not see any “No results found.” message.

    03/27/2015 at 11:47 am #329866
    Eric erickson
    Participant

    We are not using a shortcode. can I give you the login and probably check? I think it will be easier for you to check. you jsut try to add a new entry or clone an existing one.

    The no results btw – http://mastfirm.com/paralegals-staff/name/debbie2-clapp2/

    I cloned an entry from this one – http://mastfirm.com/paralegals-staff/name/debbie-clapp/

    What it looks like on the dash board – http://note.io/1FRRNod

    03/27/2015 at 11:59 am #329867
    Steven Zahm
    Keymaster

    @ Eric

    re: We are not using a shortcode.
    If you are showing the list on a page, you have to be using a shortcode.

    I suspect you are using something like:

    [connections id='1,2,3,4,5,6' order_by='id|SPECIFIED']

    But that is just a guess… if you are, you need to add the new entry ID to the list with the other.

    03/27/2015 at 12:29 pm #329872
    Eric erickson
    Participant

    I already solved the issue btw. nvm thanks for the time

    03/27/2015 at 12:34 pm #329875
    Steven Zahm
    Keymaster

    @ Eric

    What was the issue… if I may ask? Was my guess right?

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