Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
- This topic has 4 replies, 3 voices, and was last updated 8 years, 8 months ago by Lynda LaCour.
06/05/2015 at 10:02 pm #336631Lynda LaCourParticipant
I was working in the plugins area, and I noticed that connections said I needed to update, so I clicked the Install Update Link. The update was running for an unusual long time. I refreshed the page, and Connections no longer appeared in my plugin list, and I noticed an error saying my wordpress auto update failed, that I should reinstall it. I reinstalled the wordpress, then when to reinstall Connections. However, I received an error saying the directory already existed. How can I reinstall connections without losing the 100+ listings I had in the directory? Thank you in advance for any help!
06/06/2015 at 10:24 am #336642Steven ZahmKeymaster
- This topic was modified 8 years, 8 months ago by Lynda LaCour.
Sorry to hear about the update installation problem you are having! In my experience, it’s rare, but WordPress can mess up a plugin update. The good news is your data is safe. Here’s what you need to fix it.
Log on to your site with FTP.
Go to this folder:
In that folder you will see a
Delete that folder.
After that folder is deleted, go back to the Plugins admin page.
You will now be able to reinstall Connections and it’ll use the preexisting settings and data you’ve already entered.
Hope that helps. Let me know!06/06/2015 at 11:41 am #336645Lynda LaCourGuest
All is well!! THANK YOU Steve! Once again, you answered right away and were able to remedy my dilemma. It is a pleasure doing business with you.
Lynda06/08/2015 at 10:05 am #336784Steven ZahmKeymaster
Great to hear you are up and running again!
If I have not asked before… If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!06/08/2015 at 6:18 pm #336815Lynda LaCourGuest
Reviewed :) Thanks again!
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