Need to Reinstall but Don't want to lose data

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This topic is: resolved

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Viewing 5 posts - 1 through 5 (of 5 total)
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    Posts
  • 06/05/2015 at 10:02 pm #336631
    Lynda LaCour
    Participant

    I was working in the plugins area, and I noticed that connections said I needed to update, so I clicked the Install Update Link. The update was running for an unusual long time. I refreshed the page, and Connections no longer appeared in my plugin list, and I noticed an error saying my wordpress auto update failed, that I should reinstall it. I reinstalled the wordpress, then when to reinstall Connections. However, I received an error saying the directory already existed. How can I reinstall connections without losing the 100+ listings I had in the directory? Thank you in advance for any help!

    • This topic was modified 7 years, 4 months ago by Lynda LaCour.
    06/06/2015 at 10:24 am #336642
    Steven Zahm
    Keymaster

    @ Lynda

    Sorry to hear about the update installation problem you are having! In my experience, it’s rare, but WordPress can mess up a plugin update. The good news is your data is safe. Here’s what you need to fix it.

    Log on to your site with FTP.

    Go to this folder:
    ../wp-content/plugins/

    In that folder you will see a connections folder.

    Delete that folder.

    After that folder is deleted, go back to the Plugins admin page.

    You will now be able to reinstall Connections and it’ll use the preexisting settings and data you’ve already entered.

    Hope that helps. Let me know!

    06/06/2015 at 11:41 am #336645
    Lynda LaCour
    Guest

    All is well!! THANK YOU Steve! Once again, you answered right away and were able to remedy my dilemma. It is a pleasure doing business with you.

    Thanks again,
    Lynda

    06/08/2015 at 10:05 am #336784
    Steven Zahm
    Keymaster

    @ Lynda

    Great to hear you are up and running again!

    If I have not asked before… If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!

    https://wordpress.org/support/view/plugin-reviews/connections

    06/08/2015 at 6:18 pm #336815
    Lynda LaCour
    Guest

    Reviewed :) Thanks again!

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