My Images are Gone

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 12/22/2017 at 7:49 pm #445036
    Carol
    Participant

    I just installed the connections business directory update and all my images disappeared from my directory. Help!

    12/23/2017 at 9:29 am #445076
    Steven Zahm
    Keymaster

    @ Carol

    Do you remember from which Connections version you upgraded from? There has not been an image related changes in quite some time.

    Do they display when you edit an existing entry in the admin which had an image? Did you by chance switch templates?

    01/12/2018 at 12:37 am #447043
    Carol Gray
    Guest

    I updated from the most recent version. I didn’t change templates. I also can’t upload any new images. The error message I get says ERROR: No editor could be selected. The images all still exist in my media library, but they are gone from the listings in my practitioner directory I built using your plug-in. I also can’t load any new ones. When I try to do that I get the same error message.

    01/12/2018 at 10:03 am #447132
    Steven Zahm
    Keymaster

    @ Carol

    The images are not gone. This is an error being reported by WordPress. This can happen if you moved web hosts and the new host does not have a properly configured image editor installed. Or, if you have not moved hosts, the web host has upgraded their server but did not properly install or configure an image editor.

    WordPress will still allow you to upload images to its library but it is also unable to crop and optimize the images potentially slowing down your site as the full-size images are being served to your site’s visitors. CSS is then being used to scaled down the images.

    Navigate to the Connections : Tools admin page and click the System Info tab. Scroll the info down until you come to the GD Support section. The GD PHP image library is the image library required by WP which is almost universally installed and configured by web hosts. If the system info says it is not installed, you’ll have to contact your web host and request that they install and configure it.

    Hope this helps, let me know.

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