Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
12/22/2017 at 7:49 pm #445036CarolParticipant
I just installed the connections business directory update and all my images disappeared from my directory. Help!12/23/2017 at 9:29 am #445076Steven ZahmKeymaster
Do you remember from which Connections version you upgraded from? There has not been an image related changes in quite some time.
Do they display when you edit an existing entry in the admin which had an image? Did you by chance switch templates?01/12/2018 at 12:37 am #447043Carol GrayGuest
I updated from the most recent version. I didn’t change templates. I also can’t upload any new images. The error message I get says ERROR: No editor could be selected. The images all still exist in my media library, but they are gone from the listings in my practitioner directory I built using your plug-in. I also can’t load any new ones. When I try to do that I get the same error message.01/12/2018 at 10:03 am #447132Steven ZahmKeymaster
The images are not gone. This is an error being reported by WordPress. This can happen if you moved web hosts and the new host does not have a properly configured image editor installed. Or, if you have not moved hosts, the web host has upgraded their server but did not properly install or configure an image editor.
WordPress will still allow you to upload images to its library but it is also unable to crop and optimize the images potentially slowing down your site as the full-size images are being served to your site’s visitors. CSS is then being used to scaled down the images.
Navigate to the Connections : Tools admin page and click the System Info tab. Scroll the info down until you come to the GD Support section. The GD PHP image library is the image library required by WP which is almost universally installed and configured by web hosts. If the system info says it is not installed, you’ll have to contact your web host and request that they install and configure it.
Hope this helps, let me know.
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