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07/06/2015 at 7:16 pm #339638MardenGuest
I downloaded Connections yesterday to do some initial testing before buying the pro pack. I’m using an iThemes builder theme with iThemes exchange plugin and iThemes membership plugin to sell a monthly membership.
I did some initial settings yesterday and everything looked great. Today I had planned to really dive into Connections, however I wasn’t able to log into my website admin or access the front-end of the website. I kept getting error 500 on the backend and plugin fatal error on the front-end.
Once I disabled Connections through FTP I was able to access my site again. Have you run across this issue before or know why it might be happening? I’m thinking it could be the iTheme exchange plugin it’s conflicting with because they both would be trying to perform tasks based on whether or not the user is logged in.
I really like what I’m seeing with Connections and hoping to use both, but have a feeling it might come down to choosing only one. Any thoughts are greatly appreciated. Thank you for your time!07/07/2015 at 9:36 am #339686Steven ZahmKeymaster
Sorry, but I am unaware of any conflict with iThemes builder theme with iThemes exchange plugin and iThemes membership plugin. This actually seems pretty unlikely considering that it was working the day before.
Have you looked at the servers PHP error logs? I you have not, I suggest looking at it maybe that will highlight what the issue was. You’ll have to ask your web host where to find that log file.
Something to try… it could be as simple as the memory allocated to PHP was being exhausted. Here’s an excellent post that outlines several methods to increase the amount. Which method will work for you will really depend on your web host. I suggest starting at the top and working your way down.
Hope that helps, please let me know.07/07/2015 at 1:57 pm #339691MardenGuest
Thank you for your fast reply back! You bring up a valid point, if there was a conflict it should have happened on the first day as well. I had my web host research the PHP error logs and they said I have PHP scripts which are recursively calling other PHP scripts. They said this places a large strain on the web server.
I’ll work with them more as I’m not really sure what would be causing this issue. Once again I really appreciate your time. Please consider this resolved on your end, thank you.07/07/2015 at 4:29 pm #339698Steven ZahmKeymaster
Alright, please let me know if this does end up be related to Connections.
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