Manage Sites not Accessible

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This topic is: resolved

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Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • 06/07/2018 at 7:41 pm #464913
    Reed OConnell
    Participant

    Just renewed the Pro Pack and there are several licenses I can not access:

    License is not active on this site. – When activated in the WordPress admin.

    When I click on Manage Sites in the Purchase History admin I get a blank page and cannot manage sites.

    Please advise

    06/07/2018 at 7:53 pm #464930
    Reed OConnell
    Participant

    There are 3 I cannot renew licenses on:
    Contact
    Form
    Widget Pack

    06/08/2018 at 9:00 am #464988
    Steven Zahm
    Keymaster

    @ Reed

    RE: When I click on Manage Sites in the Purchase History admin I get a blank page and cannot manage sites.

    The issue is you seem to have two accounts.

    • c*******1@g****l.com
    • D****c@g*****l.com

    number of stars does not reflect actual number of characters

    I suspect you are trying to manage licenses purchased with the D****c@g****l.com while logged in as c*******1@g****l.com. To manage those licenses you will have to login with the D****c@g****l.com account.

    RE: There are 3 I cannot renew licenses on:

    What I’ve done is manually deactivated them for you … you will now be able to activate these licenses on you site.

    Hope this helps!

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    Posts
Viewing 3 posts - 1 through 3 (of 3 total)

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