[James]

Hi, I installed the Cmap template yesterday, and have lost the ability to enter Biography and Notes info for new or existing listings.
I also noticed the editor toolbar is missing while trying to edit in Visual mode.
Text mode appears to work, but toggling back and forth between Visual and Text will stop me from entering anything.

Can somebody point me in the right direction?

Thanks!

[Steven Zahm]

@ James

It is very unlikely that the installation of cMap caused the rich text editor to not function as nearly all of its code run exclusively on the sites frontend. Did you by chance install or update another plugin in WP around the same time of noticing that the editor was broke? The issue you describe is more likely being caused by a plugin/theme conflict where the plugin/theme is not limiting its javascripts to their own admin pages. At least that is my experience when this pops up once in a great while.

I would first suggest running thru the plugin conflict check:

• How do I check for a plugin conflict?

Before that, you if you load the page in Chrome, hit the F12 key and click the Console tab. It list javascript errors that occurred on the page. One of those errors is likely the source of the issue. If mouseover the filename in the far right of the error, the file path will be displayed. This file path can possibly offer a clue on which exact plugin may be causing the conflict.

Hope this helps, let me know what you learn.

[James]

Steven,

Thank you for your quick response.
TinyMce apparently got wrecked with the latest Jetpack update.
Deactivating Jetpack put things right again with the visual editor.

Hopefully Jetpack will get fixed quickly, as I need it.

Thanks again for the stellar support.

You, sir, are awesome!

[Steven Zahm]

@ James

Great to hear you found the cause. I’m sure they will have it fixed in short order.

[Author]

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