Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
- This topic has 4 replies, 2 voices, and was last updated 5 years, 10 months ago by Steven Zahm.
05/11/2017 at 12:14 pm #422621YaniqueGuest
I used your plugin for a client’s website. However, I migrated the site to the client’s server, all the data for the directory was missing. The categories are still there however. Is there an easy way to fix this? Your help would be much appreciated. Thanks in advance!05/11/2017 at 12:21 pm #422622Steven ZahmKeymaster
Please use a plugin such as Duplicator or the site migration features of BackupBuddy. These plugins will ensure the proper migration of the WordPress database and any custom tables in use by plugins such as Connections. If you are manually moving data, that can cause problems with WordPress such as this.
The other tip I can provide… turn off FULLTEXT query support on the Connections : Settings admin page before migrating the data. If the destination database does not support FULLTEXT then the data will fail to import.
Hope this helps!05/12/2017 at 11:27 am #422701YaniqueGuest
I used the All-in-one WP migration plugin to do the migration. Everything was transferred except the data for the connections plugin. So I’ll adjust the settings like you mentioned and try to do the migration again. Thanks05/12/2017 at 12:21 pm #422703YaniqueGuest
I turned off the FULLTEXT query support like you said and redid the migration using the plugin but still no data. Is there a file where the data is stored on my old site that I can simply upload to the new site?05/12/2017 at 2:01 pm #422707Steven ZahmKeymaster
re: Is there a file where the data is stored on my old site that I can simply upload to the new site?
Sorry, no, the data is stored in the database just like all the WordPress posts and pages. Storing it in a file would be very, very, inefficient.
Installed All-in-one WP migration on my test site in order to verify that the data was being exported… but, they unfortunately use a proprietary export format which is impossible to decompress outside of their plugin.
Since I am unable to verify their functionality, I’m going to have to recommend that you use the Duplicator plugin instead to migrate your site since I know for a fact that it does properly support exporting custom WordPress tables and properly imports them. I still recommend ensuring the FULLTEXT option is off during migration in case the destination version of database is older than then the source.
If you need to use All-in-one WP migration, I’m sorry, but you’ll have to reach out to their support to ask why it is not properly migrating the data. I prefer to assist you to get this resolved but since I am unable to verify that the data is being exported there is not much I can do for you. Id do find it odd that the data is not being migrated because custom tables in WordPress is a fairly common thing in WordPress plugin. Meaning a great deal many plugins use them, many far more popular than Connections. So it is almost certain that All-in-one WP migration processes them. And there is nothing really special about the tables Connections uses that would cause issues.
I just reread your original post, since the categories are migrated, are you certain, the entries are not there? Perhaps the list is filtered so no results are displayed? Could you please give me a temp WP admin and I’ll take a quick look. Details can be posted here as a private reply.
You must be logged in to reply to this topic.