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Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

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This topic is: resolved

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • 09/29/2013 at 8:30 pm #270296
    Randy Shannon
    Guest

    I recently took over this website and moved it to a new server. Everything else is working except for the Connections listings. I get this error message:

    include(/home/content/84/8265384/html/wp-content/plugins/connections/templates/card-bio/template.php) [function.include]: failed to open stream: No such file or directory in /home/ccabp/public_html/wp-content/plugins/connections/includes/inc.shortcodes.php on line 377

    Advice, please? Thanks!

    10/01/2013 at 12:25 pm #270442
    Steven Zahm
    Keymaster

    @ Randy

    Which version of Connections do you have installed? If it is not the latest, 0.7.9.1, please update. After you update, visit the Connections : Templates admin page. Doing just that should fix things back up. If you still get the error, then on the Connections : Templates admin page activate any random template and then reactivate the Default template. That will sure take care of the issue.

    Hope that helps! Please let me know.

    10/01/2013 at 11:00 pm #270481
    Randy Shannon
    Guest

    Thanks.
    I downloaded the newer version, but how do i install it?

    10/02/2013 at 4:40 pm #270558
    Steven Zahm
    Keymaster

    @ Randy

    The new version of Connections? You do not need to download it, just click the update link on the WordPress Plugins admin page.

    10/02/2013 at 5:05 pm #270561
    Randy Shannon
    Guest

    I am still a relative newbie, but…
    on the Wp-admin/plugins.php page it saysUpdate available (2) – and neither of these are Connections.

    In the Connections section, the options are
    Settings | Deactivate | Edit Visit plugin site | Extend | Templates | Help | Support | Donate

    Next step?

    10/02/2013 at 7:54 pm #270572
    Steven Zahm
    Keymaster

    @ Randy

    Interesting, what version does WordPress show? If it says 0.7.9.2, that is the latest. Which mean WordPress must have failed to completely install Connections. So, next step, would be to deactivate, delete and reinstall Connections. Let me know if that solves it.

    10/02/2013 at 8:10 pm #270575
    Randy Shannon
    Guest

    Version 0.7.1.6
    if I deactivate, delete and reinstall, wouldn’t I lose all the entries (member listing) that we have now?

    10/02/2013 at 8:27 pm #270576
    Randy Shannon
    Guest

    All of a sudden the update options appeared – and it worked! Yay! Thanks for your help.

    10/02/2013 at 8:54 pm #270581
    Steven Zahm
    Keymaster

    @ Randy

    Great to hear! And to answer your question, no, deleting Connections will not make you lose your data. It’s perfectly safe to delete. Actually those are for the most part the manual steps the auto update does.

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Viewing 9 posts - 1 through 9 (of 9 total)

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