Link for Email in Directory not opening on Desktop

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: not resolved

Tagged: 

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • 04/26/2016 at 10:56 am #374234
    Sherri C
    Guest

    Hello Steven,

    While on the desktop, if you click on the email link for a single entry, the link does not redirect to an email. HOWEVER, on my phone it does.

    I’ve tried to troubleshoot this and cannot find any information to assist. Would you be able to help me with this?

    Thanks

    04/26/2016 at 11:41 am #374237
    Steven Zahm
    Keymaster

    @ Sherri

    You need to have an app installed on your desktop which properly registered itself as an email handler. For the most part web mail clients do not do this. The only exception that I am aware of of Gmail and only if you give it permission or set it up. I can not remember off the top of my head.

    Hope that helps!

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.