Licenses

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 07/19/2014 at 11:59 am #297528
    Axel
    Participant

    Hi there, I’ve bought the Pro pac on November 14th, 2014. I updated everything with the latest version, but unfortunately I do not have a licence key for any of the products.

    Purchase ID: xxxxx

    • This topic was modified 12 years, 1 month ago by Steven Zahm. Reason: Remove purchase ID for security
    07/19/2014 at 1:22 pm #297536
    Steven Zahm
    Keymaster

    @ Axel

    You purchase occurred in 2013 before the support license keys so there are none tied to your account for this purchase. This means can freely access your updates from your purchase history and manually update the the templates and extensions.

    If you wish, I can generate the support license keys and you’ll gain in-admin update notifications and single click updating, however, the support license keys must be renewed annually (at a discount) and you’ll lose access to both manual and in-admin updates if the support license key are left to expire. So the better deal is not to have the support license keys that way you can retain access to updates in your purchase history and manually update them in WordPress.

    Knowing this, if you’d still like me to generate the support license keys for you I will, just let me know. Thanks!

    I hope this helps!

    07/19/2014 at 3:16 pm #297542
    Axel
    Participant

    Thanks for your fast reply! I will stick to every once in a while manually checking for updates ;) Keep up the good work!

    07/21/2014 at 10:05 am #297648
    Steven Zahm
    Keymaster

    @ Axel

    Thanks! If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!
    http://wordpress.org/support/view/plugin-reviews/connections

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Viewing 4 posts - 1 through 4 (of 4 total)

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