[Linda Kaufman]

Hi support – my two licenses all of a sudden are showing up as “License is not active on the site” with a yellow warning icon. I cannot add any new entries to any of my Connections directories and we went live 3 days ago! Can you please help ASAP?

Thanks!
Linda

[Steven Zahm]

@ Linda

It appears your two licenses are still activated on your test site. Log onto your test site and deactivate the licenses. You will then be able to activate the licenses on your live site. If you no longer have access to the test site, follow this FAQ.

Inactivate licenses do not impose any limitation on functionality. License activation is only required to receive inadmin updates, everything else will function normally. So, the licenses status is not preventing you from adding entries to the site. What exactly is the issue?

Hope this helps!

[Linda Kaufman]

Oh dear my test site no longer exists – how do I fix this?

[Linda Kaufman]

I thought about just buying another license but I would lose all my changes right? Is there a way to change the domain name to point to my production URL? Your quick attention to this matter is very much appreciated.

Thank you,
Linda

[Steven Zahm]

@ Linda

RE: my test site no longer exists – how do I fix this?

I did give a link in my last reply to a FAQ which explains how to manage the licenses when you no longer have access to the site.

RE: I thought about just buying another license but I would lose all my changes right?

What changes? Did you edit the plugins?

RE: Is there a way to change the domain name to point to my production URL?

I’ve manually deactivated them from your test site for you. YOu should now be able to activate them on the live site.

Hope this helps, let me know.

[Linda Kaufman]

This reply has been marked as private.

[Steven Zahm]

@ Linda

I have not logged in yet, but… flush your W3TC page cache and make sure it is not set to cache pages for logged in users. Let me know if that solves the issue.

[Linda Kaufman]

I have cleared the cache many times but that does not fix it. Do you know where I would check to see the setting for cache pages for logged in users?

Thank you,
Linda

[Steven Zahm]

@ Linda

Ok, I’ve had the opportunity to login…

The /neighborhood-helpers/ page, that is not using Connections which explains why newly added entries do not show.

Now, it seems both the “Directory by Last Name” and “Directory by Street” pages do use Connections. You’ve set the shortcode to exclude any entries added to the “Neighborhood Helpers” category on these page. I’m assuming the “Linda Text” entry is the one you been testing with. This entry is has been assigned the categories you are excluding.

I see you have a “Neighborhood Helpers Test”. This shortcode is setup to include only specific categories. In this case, the Linda Test entry is displayed.

I added a “Test 0-Test” entry and assigned it to categories which would have it displays on the “Neighborhood Helpers Test” and it did display as it should.

It seems things are working correctly.

Hope this helps!

[Linda Kaufman]

Hi Steven,

Oh my gosh! So sorry about that – now I remember. I wanted to develop all the directories using Connections but I had trouble using Connections for Neighborhood Helpers and Contractor Referrals and decided to use the theme’s Portfolio feature instead. I obviously forgot all about that. So sorry to trouble you with this – however thank you so much for helping me!!!

Best,
Linda

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