License purchased but wil not activate

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 11/29/2016 at 4:31 pm #401741
    Rebecca Graham
    Participant

    Hello,
    I renewed our license for cMap several months ago, but have been unable to get it to update. I have followed the instructions about going to Connections : Settings : Licenses, but when I enter my license number I get an error saying either “License is not active on this site” or something like “License activation limits have been reached”. License was purchased 6/16/16 so should be valid. Please help.

    11/30/2016 at 10:00 am #401820
    Steven Zahm
    Keymaster

    @ Rebecca

    The templates have only single site support license options available which means cMap and other template can be activate only on a single site.

    Right now, it appears your cMap license has been activated on http://afc.ditest.us/. To activate it on another site, you should first deactivate it on the other site. If you no longer have access to to the other site, see this FAQ, the “License Activated on Another Site” section on how to deactivate the old site. After you do this, you will be able to activate it on the new site.

    Hope this helps!

    12/08/2016 at 7:19 pm #402769
    Rebecca Graham
    Participant

    That worked! Old site was the test site before the actual one went live. Didn’t realize I had the test site in the license key. Thanks so much for the super-specific response–very helpful.

    12/09/2016 at 9:58 am #402919
    Steven Zahm
    Keymaster

    @ Rebecca

    Great to hear!

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