License Limit Reached But Cant Manage Sites

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This topic is: resolved

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Viewing 2 posts - 1 through 2 (of 2 total)
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    Posts
  • 03/29/2019 at 9:32 pm #488410
    Randy Taylor
    Participant

    I renewed my license today. When I refreshed my plugin page I got this response “License activation limit has been reached.”. So I logged into my account here and clicked on “Manage Sites” but that page ended up being blank. There was no list of sites for mu license. Can you please let me know why that is? How can I fix this issue if I can’t see what sites this plugin is on?

    04/01/2019 at 10:39 am #488549
    Steven Zahm
    Keymaster

    @ Randy

    I took a look, it seem the license that wa renewed was purchased by Nick S. Only he can manage the license. So, even though you renewed the license, he must login into his account to manage the license activation.

    Right now the license is activated on:

    village*****.*d.com/

    To keep the site URL private, I changed some characters to asterisks. Hopefully this will be enough for you to identify the site.

    I’ve deactivated the license on this domain so you can activate it without issue. I only did this because the site seems to be only a staging site and you and Nick have the same domain email address.

    Hope this helps!

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