Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
11/29/2017 at 3:03 am #442290NanaGuest
I bought your form extension yesterday. I tried to add license key but it says “License check response returned NULL.”
What should I do?11/29/2017 at 3:51 am #442291NanaGuestThis reply has been marked as private.11/29/2017 at 6:15 am #442352NanaGuest
I tried to submit a listing as a user but it doesn’t work. I was logged out but I receive neither notification in my e-mail nor receive the submission entry in ”moderation” area. I first receive this message ”an unknown error has occured” and then my entry got submitted and it said that my entry was submitter but when I checked it was nowhere to found.11/29/2017 at 9:16 am #442356NanaGuestThis reply has been marked as private.11/29/2017 at 11:56 am #442378
RE I tried to add license key but it says “License check response returned NULL.” … The issue with the license key is solved.
The web host was having uptime issues which was causing some failures. This should mostly be resolved now. Apologies for the trouble!
RE: I tried to submit a listing as a user but it doesn’t work.
I just tested on your site. It seems your web host or your sites configuration is blocking access to the
../wp-admin/admin-ajax.phpfile. This file is used by WP and plugins to process AJAX requests. You’ll need to remove the block in order for this to correctly function.
Hope this helps, let me know.12/04/2017 at 3:15 am #442886NanaGuestThis reply has been marked as private.12/04/2017 at 10:19 am #442969
AJAX is not a product … it is a web technology. Basically it allows a web page to tale to the server without have to reload the page. In WordPress
../wp-admin/admin-ajax.phpis used to “talk” to WordPress. This is a core WordPress file. If access to the file was blocked, it is likely breaking other things in WordPress too which may not be as obvious.
It is unfortunate that the web host choose not to assist because they can fairly easily tell if it is a server configuration issue blocking access. So that makes resolving this a bit more difficult than it needs to be.
The first step to diagnose this is to do both the conflict checks because it is possible that a theme or plugin is causing this caching and security plugins.
If following these do not help, then it could be block applied in the server’s
Let me know what you learn by doing the conflict checks. If they do not resolve it, I’ll need both and WordPress admin login and an FTP login. The details can be posted here as a private reply.12/05/2017 at 9:52 am #443075NanaGuestThis reply has been marked as private.12/06/2017 at 8:14 am #443118
Which plugin was the cause?
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