License in Use, can't Deactivate

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • 02/13/2017 at 3:21 pm #411252
    minnesotaguardianship
    Participant

    Happy New Year Steve!

    I’m having an issue with the Tile Plus template. The plugin says that License limit has been reached, however, we only have 1 website. I logged into our account and found that our license is activated on a different site. I don’t know who: magic.fowdwebs.com is. Never heard of them. When I try to Deactivate the site, the page refreshes and nothing happens. Our website is minnesotaguardianship.org. Is our license key a dup somehow? Can we be issued a new license key? Please advise.

    Thanks
    Matt

    02/13/2017 at 3:58 pm #411264
    Steven Zahm
    Keymaster

    @ Cari

    Interesting the license key appears to have been originally purchased on 07/21/2015 by Jennifer Stru**** (last name partially redacted for privacy).

    Then on 06/27/2016 you renewed that license key.

    Perhaps you know Jennifer (you both happen to live in MN, somewhat nearby to each other)?

    Perhaps you sharing a license?

    02/14/2017 at 10:19 pm #411445
    minnesotaguardianship
    Participant
    This reply has been marked as private.
    02/15/2017 at 9:31 am #411497
    Steven Zahm
    Keymaster

    @ Cari

    I move the license from Jennifer’s account to yours. You should now be able to deactivate it on the other site and now activate it on your site using the license manager in your purchase history.

    Hope that helps!

    02/16/2017 at 10:40 am #411682
    minnesotaguardianship
    Participant

    Steven, Perfect! You Rock! Helped! And fixed! Thank you so much for taking care of things! Awesome as always!

    Best!
    Matt

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