License Duration

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

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Viewing 2 posts - 1 through 2 (of 2 total)
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  • 10/23/2014 at 3:29 pm #307994
    Claire
    Guest

    Dear Steven,

    Hello, can you please clarify if the license price listed for a pro-template like TilePlus ($19.99) or an extension like Link ($9.99) are one time fees? I’m a bit confused between the License cost and the way the “Support License” is being described as something that you have to renew each year (and therefore pay 19.99 and 9.99 every year). I’m preparing to ask for financial assistance with a site I am working on, and I need to be able to project what the maintenance cost (as well as the startup cost) will be for the years to come.

    Thanks very much,

    Claire Nicholas

    10/24/2014 at 8:44 am #308008
    Steven Zahm
    Keymaster

    @ Claire

    Yes, the support license needs to be renewed annually at a 20% discount of the current listed price at the time of renewal. The support license only needs to be renewed to continue to receive updates and support for the items purchased. If you chose not to renew the updates and support will end but the items will continue to function.

    I hope that helps clear it up for you. PLease let me know if you have any further questions.

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