License check response returned NULL.

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Viewing 10 posts - 1 through 10 (of 12 total)
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  • Author
    Posts
  • 01/20/2018 at 11:30 am #448196
    Jean-Louis LAURENCE
    Participant

    just bought a few extension, activate the domain name on my account
    put the license (received 2 per addon) but the message is
    License check response returned NULL.

    What have I to do ?
    I went tu verify updates in WP pannel updates…

    01/20/2018 at 1:50 pm #448206
    Steven Zahm
    Keymaster

    @ Jean-Louis

    It appears that the activations have been processed. The NULL message can occur once in awhile when the server is under maintenance. Nothing to worry about as it will clear itself on the next update check.

    Hope this helps!

    01/20/2018 at 4:29 pm #448207
    Jean-Louis LAURENCE
    Participant

    Thanks a lotSteven Have a good night (it’s time for me)

    01/21/2018 at 9:30 am #448236
    Jean-Louis LAURENCE
    Participant

    Hello,
    I still have problems with Form and Widget pack, when I try to activate I get :
    La limite d’activation de la licence a été atteinte.

    Thank to help ;-)
    Happy sunday!

    01/22/2018 at 10:47 am #448356
    Steven Zahm
    Keymaster

    @ Jean-Louis

    That message indicates that the license activation limit has been reached. Both Form and the Widget Pack have already been activated on richelais.eu. If you are trying to activate on a new site, you will first have to deactivate them on the richelais.eu site.

    Hope this helps, let me know.

    01/22/2018 at 10:53 am #448357
    Jean-Louis LAURENCE
    Participant

    Hi Steven,
    In fact, it’s a new licence and I don’t need it!! I bought one other the day before, and did not saw it…
    Now it’s activated with the one I bought before
    Perhaps can I get my money back ? 9.99$
    Sincerely

    01/22/2018 at 11:47 am #448367
    Steven Zahm
    Keymaster

    @ Jean-Louis

    Oh, I see you have two license for Form. I suspect you are trying to activate the same license on two different sites:

    1. http://richelais.eu/blogducardinal/
    2. http://richelieu.eu/

    You need to activate one license on one site and the other license on the other site. You can not activate the same license on both sites.

    Hope this helps!

    01/22/2018 at 2:53 pm #448379
    Jean-Louis LAURENCE
    Participant

    That’s what I did, after triyng to use the first licence ;-) I bought a second one for Cmap and some addons…
    I just bought a third licence of enhanced categories I dont need it ;-)

    01/23/2018 at 12:48 pm #448505
    Steven Zahm
    Keymaster

    @ Jean-Louis

    RE: I just bought a third licence of enhanced categories I dont need it ;-)

    Is this the items you are requesting a refund for? Just wish to confirm before processing the request. Thanks!

    01/23/2018 at 4:01 pm #448514
    Jean-Louis LAURENCE
    Participant

    Hi Steven
    Yes only that one, I don’t need it, I have 2 others ;-) and only 2 websites where Ineed it
    Have a great new week
    Regards

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