[Carol Leung]

I don’t see a time limit on the license on the plugin page when I purchased. Why have it stopped working, do I have to pay again every specific period to activate the license, but it was not mentioned in the main plugin page.

https://connections-pro.com/add-on/form/

Everytime I try to activate my license key it says “License activation limit has been reached.”

[Carol Leung]

I know the Support license key needs to be renewed, but I never needed support, how come my plugin license is also disabled, it never said I needed to renew my plugin license key, only the Support license key annually, but what if I don’t need support, why did they also stop my plugin license? They should have said $9.99/monthly or $9.99/annually on their main page to avoid confusion if we are forced to renew anyways. Otherwise, I shouldn’t have purchased for our company if we knew.

[Carol Leung]

That’s weird, in the backend, it still says my license is not activated, but the form suddenly works now…maybe that was the support license key that expired. Nevermind, this isn’t an issue anymore.

http://www.crossroadsguide.org/submit-resume/

[Steven Zahm]

@ Carol

RE: Everytime I try to activate my license key it says “License activation limit has been reached.”

Unless a multiple site license is purchased (only available on the bundles presently) the license is valid for a single site.

Your Form license is activate on centralcareers.org. If you are activating it on different site, you should purchase a second license or a bundle which include multiple site license options.

RE: how come my plugin license is also disabled

The license is not disabled. It is current and active and does not expire until June of next year.

RE: it never said I needed to renew my plugin license key, only the Support license key annually, but what if I don’t need support, why did they also stop my plugin license?

There is only the license key which includes support and updates while it is active. The license is valid and active for a year from date of purchase.

The info about this is on the Form product page. It is located on the right hand side under the plugin info. The info also includes a link which includes more specific details. These are the same terms and conditions as agreed to when making the purchase.

RE: in the backend, it still says my license is not activated, but the form suddenly works now…maybe that was the support license key that expired.

An unactivated license or expired license will not prevent the plugin from functioning. You will however stop receiving support and updates with an expired license. This is how nearly all plugin licenses work for commercial plugins. It is almost the standard which is why I do not deviate from it as it is generally very familiar to those who purchase commercial plugins.

I do hope this helps clarify. Please, if you have any further questions, let me know.

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