[Matt Magill]

New issues, possibly tied to the recent update but not sure.

First- While using the Dashboard-Connections-Manage page, when an individual entry is displayed the map box is blank.

Second, while in the Directory view with all the entries, when you click on the “Show Map” link, the page view immediately jumps to the top of the page. Scrolling back down will show that the map window for that entry is open, and again, blank.

In contrast to a previous issue I had, everything on the Connections page works without issue when logged out of the Dashboard, and just looking as a normal user would. The maps show, it doesn’t take you to top of page when clicking Show Map. All perfectly normal.

Thanks-

-Matt

[Steven Zahm]

@ Matt

Many of the core Connections JavaScript libraries are being reported as 404 (Not Found) by your server. Load the directory page in Chrome, hit the F12 key and then click the Console tab to review those errors.

My first suggestion is to try deactivating and deleting the Connections plugin only. You data and settings are safe. After you delete, reinstall Connections. There is no need to delete the addon such as cMap.

If that does not correct it, log on to your site with FTP and make sure the files are in the folders. If they are missing WordPress is failing to properly install Connections. You’ll have to install it manually. Scroll down the the FAQ section on this page for the instructions.

If the files are in the folder then server configuration is preventing them from being served. If that is the case, you’ll have to contact you web host and asked why they are being blok and ask them to correct it.

Hope this helps, let me know.

[Matt Magill]

OK, well this went bad….

I deactivated the plugin, which returned an error saying “deactivation failed, too much time without a response” or along that line.

Upon refresh however, it shows the plugin as deactivated. I then selected “delete plugin” which also took a long time, and eventually returned an error saying it “could not completely uninstall plugin”.

Reload page again to see if it is actually gone, and it is, in fact gone from the list. On now to installing plugin again, and it took forever… and then a page appears saying the “website is unable to process this request at this time”. And stayed that way for over 30 minutes. Dead site, error 500.

I have since restored yesterday’s backup, but I am not feeling very confident about going through this again for the same result.

Your input?

Thanks–
Matt

[Steven Zahm]

@ Matt

Never seen that before. What I can say is this would be unrelated to Connection as it has nothing to do with the WordPress install, install and delete processes.

I suspect insufficient resources allocated to PHP. Navigate to the Connections : Tools admin page and click the System Info tab. What does it say under the PHP Config section?

[Matt Magill]

Here is the Info page requested:

— Webserver Configuration

Operating System: Linux (64 Bit)
PHP Version: 5.6.30
MySQL Version: 5.6.32
SQL Mode: NO_ENGINE_SUBSTITUTION
Webserver Info: Apache

— PHP Configuration

Safe Mode: Disabled
Memory Limit: 256M
Memory Used: 16.37MB
Upload Max Size: 64M
Post Max Size: 65M
Upload Max Filesize: 64M
Time Limit: 30
Max Input Vars: 1000
Allow URL fopen: Yes
PCRE Backtrack Limit 1000000
Display Errors: N/A
PHP Arg Seperator: &

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed
Exif: Version: 1.4
IPTC Parse: Installed
XML Parse: Installed

[Steven Zahm]

@ Matt

The only suggestion I have is to try to increase the max_execution_time from 30 to 300. My best guess is that what ever processes are being done are taking longer than the permitted 30 secs as 30 secs can be a little small of a value on a WordPress powered site.

The other suggestion is that WordPress recommends PHP 7.2. I actually would not recommend higher than 7.1 at this time as many plugins have not yet caught to the changes implemented in 7.2 since it was recently release. Most web hosts provide a way to change the PHP version in their control panel. I would look there. I would not say this is critical, but, PHP 7 is much faster and far more resource efficient.

After you increase the max_execution_time try the deactivate/delete/install again. I suspect that Connections is simply not being fully installed.

Hope this helps, let me know.

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