Is it time to make another purchase?

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , ,

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 06/13/2016 at 11:32 am #379312
    Annifran
    Participant

    Hi, I purchased the market template way back in 2012. Just wondering should I now be purchasing a new market template?
    I think I saw something about this on the forums but not sure where. So can you please advise: Should I be making a new purchase now?

    06/13/2016 at 12:32 pm #379356
    Steven Zahm
    Keymaster

    @ Annifran

    You purchase of Market is grandfathered into free lifetime support license. I’ve adjusted your account to reflect it. You can now download Market from your purchase history under the Downloads tab.

    Your purchases of both Form and ROT13 Email Encryption, the support license have expired can be renewed on your purchase history under the Licenses tab at a 20% discount. After you do, you can download the latest versions. If you chose to, I highly recommend updating them on the site your are using them. After you do, make sure to activate the licenses on the Connections : Settings admin page under the Licenses tab. When they are activated on a site, you’ll receive in admin update of these items.

    I hope this answers your question thoroughly!

    06/13/2016 at 12:45 pm #379357
    Annifran
    Participant

    Thank you Steve – very comprehensive. However, I think I’m going to change anyway to cmap. I notice that market isn’t responsive and this may explain some issues I’ve been having when making entries to my site (Elegant themes – Divi theme).
    If I purchase cmap and install it, will all my categories, entries, etc. still be there or will I still re-enter them all manually.
    Hopefully I can just purchase, download and install with minimal disruption!

    06/13/2016 at 1:31 pm #379360
    Steven Zahm
    Keymaster

    @ Annifran

    re: Hopefully I can just purchase, download and install with minimal disruption!

    Yep. It should be as simple as installing cMap and then activating it on the Connections : Templates admin page. You will not have to re-enter anything. You can change templates as often as you wish without losing any of your directory data.

    Hope that helps!

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)

You cannot reply to this support topic. Please open your own support topic.