Internal Server Error with Connections plug-in

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • 08/15/2013 at 1:52 pm #267309
    Jim Lillard
    Guest

    We receive “Internal Server Error” when you select ‘S’ from menu and then scroll to bottom of page. You cannot select ‘T,U,V,W,X’
    This is the response from hosting company:
    Something in your code is crashing the PHP binary before it has the chance to complete (or log anything useful).

    The mod_fcgid log entries is the FCGI handler making note that something went wrong after it passed your script to the PHP parser.

    Thanks,
    Jim Lillard

    08/15/2013 at 7:41 pm #267345
    Steven Zahm
    Keymaster

    @ Jim

    Well, now, that is odd. Clicking one letter over another is no different; it is the exact same query with the only difference being the letter.

    Can I get a temp admin account so I can take a closer look?

    08/15/2013 at 10:29 pm #267367
    Jim Lillard
    Guest

    Steven,
    How do I do that and not make public?

    Jim

    08/15/2013 at 11:13 pm #267368
    Jim Lillard
    Guest

    Steven,
    I just checked and you have an admin account already as your last name,
    so you should have the password.
    I just checked the web site and now you can press ‘Z’ and it does show the last company. However, at the bottom of the screen it shows “Internal Server Error”.

    Thanks for your help

    Jim Lillard

    08/16/2013 at 2:17 pm #267406
    Steven Zahm
    Keymaster

    @ Jim

    It would work fine off and on for me, but the server error always remained; it would show up well after Connections has finished running, showing in the page footer. The lack of any error message isn’t helpful, but in my experience usually means PHP has hot some sort of resource wall, usually memory. I see you have that set to 256MB, but honestly, you can set that to anything because web hosts will hard cap the limit. I would too. You site seems to use about 70MB. It’s hard to image listing 120+ entries soaking up the remaining of the 256MB, but if the hard cap was much lower, that would explain the server error message. And if it isn’t memory, it almost certainly has to be another resource limit; but I wouldn’t know what.

    Paginating the results cleared up the error message. That would seem to support a resource limit being the cause. Really, this isn’t a Connections limitation; if you tried to list 120+ WordPress posts on the same page, there would be issues too.

    Any ay, the solution is to have the results paginated. There’s not another way around it that I can see.

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)

You cannot reply to this support topic. Please open your own support topic.