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Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
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Please open a new support topic in the WordPress support forums for Connections.
I had to reload my WP installation and I reinstalled Connections but all of my entries were gone. I backed up my site and then restored the XML and all of my other data is there. Can you please tell me how I put back the Connections entries I made, it took quite a bit of time to enter my employees and I hope I haven’t lost the data.
How did you back up your site? Did you just use the Export option in WordPress? That does not export any data from plugins that use custom tables for data such as Connections. If you didn’t delete the database from your other WP installation, no, you data is not lost. You can use a tool such as phpMyAdmin and export the Connections tables from the database an import them into the new database. Another solution … if the old site is still accessible you can use most of any of the WordPress Backup plugins that are available as most will backup all custom plugin tables too.
I hope that helps!
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