[Aaron Howard]

Hi, I’m having problems displaying profile images on the site using the Genesis Framework. They don’t show up on the backend or frontend but they do get uploaded to the connections images folder.

Also, I looked for the piece of code you mentioned here https://wordpress.org/support/topic/photo-missing but couldn’t find it on the theme.

I attached a screenshot of the image output.

Any help with this would be greatly appreciated. Thanks.

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[Steven Zahm]

@ Aaron

The forum thread you linked to would apply in this case.

Looking at the screenshot, the image URL is missing in the srcset. It also unlikely to do anything with the Genesis Framework.

Look in the following folder:
../wp-content/uploads/connections-images/

In that folder there should be a folder for each entry which has an image. Within those folders, there should be images.

Can you check to see if they are there?

Also…

Go to the Connections : Settings admin page and click the Advanced tab. Enable the Debugging option. And then upload an image to an entry. Can you paste the result here?

[Aaron Howard]

Yes, there are folders for each entry in the ../wp-content/uploads/connections-images folder. There’s one image in each folder. I attached a screenshot.

I also turned on the debug option and uploaded an image to an entry but I didn’t see any debug messages.

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[Steven Zahm]

@ Aaron

Ok, it seems the images are uploading properly, so it is not a permissions issue. It seems the images size variations are not being created. I wonder if this is related to a bug the (well, not really a bug) that affects a very small number of users. If the webhost has Imagick installed (which is good since it is more efficient) but an old version which does not have a function that is being used the images will not be created. This, however, always throws a PHP error.

You know I think WP_DEBUG also has to be enabled to see the image process log. I added it (and forgot) because users would enabled the debug and forget then would ask how they could disable the process log. Here’s a link that explains how to turn it on:

http://codex.wordpress.org/Debugging_in_WordPress

[Aaron Howard]

Oh okay, I enabled wp_debug and this is the result:

Warning: Cannot use a scalar value as an array in html/wp-content/plugins/connections/includes/entry/class.entry-data.php on line 3452

[Steven Zahm]

@ Aaron

Hmmm… that error will only occur when there is no image processing library installed on the server. You should at the very least have GD installed its pretty much a standard to have it installed but I have run into a couple others users where their host did not have it installed. After it was, everything worked normally. Can you contact the host and verify that it is installed and ask them to install it if it is not.

[Aaron Howard]

Yes, we didn’t have GD or Imagick installed on the server before. We got it installed now and the images are displaying now.

Thanks for the help!

[Steven Zahm]

@ Aaron

Good to hear … what I was not aware since I thought WP required either of those is if neither are installed, WP will just use the full sized image that was uploaded using CSS scaling to reduce the size. Pretty bad in my opinion, because that can chew up bandwidth and cause long page load times if users upload large images (unknowing what the effects would be). I understand why this is down and I’ll probably implement the same. Apologies for the trouble!

If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!
https://wordpress.org/support/view/plugin-reviews/connections

[Author]

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