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Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
04/12/2013 at 10:21 pm #256877Lisa SchulteisParticipant
I was using the free, default template and everything was working great. I decided to purchase Tiles Plus since I liked the layout better. I followed the installation directions and when everything was set up, my images were no longer working. There is just a spinning circle where the image should be.
I am building the site on a temp site for now at http://18.104.22.168/~milwaup4/leadership/ – I would appreciate any assistance you can provide.
Lisa04/13/2013 at 11:01 am #256918
The script can not seem to find the images on the server. The few other times I’ve run across this, the issue resolved itself when the site when live with a real domain name.04/13/2013 at 3:53 pm #256939Lisa SchulteisParticipant
Hmmm… I can try and wait until the site goes live, but it worked on the default free template. Is this just an issue with Tile Plus?
Other than that – love the plugin.
Lisa04/14/2013 at 9:29 am #256988
No, it is not an issue with the template. The template requires a specific image size to maintain its layout otherwise the display breaks. So the images are created dynamically instead of using the cached images that the default template use. If you’d like to see the full error for yourself, vist this link:
The solution likely is adjusting the config settings for TimThumb, specifying the docroot so the images can be found. If that is the case, when the site goes live you would just have to revert back to the default settings any way.
I hope that helps.09/12/2013 at 10:35 am #269042Michael LeGrandeParticipant
This is the error I am having for the exact same reason. I am using a .hosts file to point my laptop at the development site as there is a production site with the same name.
I can see references to TimThumb in a few places, but not where to temporarily change it to my current IP. Could you point me in the correct direction?
I would like to say that I love the templates. I has saved me a ton of work and time. I’ve only needed to make a few minor adjustments to the css to make everything else work in my homebrew WP template. Money well spent.
Michael09/12/2013 at 11:13 am #269047
Add the following to the
timthumb-config.phpfile found here:
Change the doc root accordingly:
define ( 'LOCAL_FILE_BASE_DIRECTORY', '/my/doc/root' );
Change the Medium Image dimensions on the Connections : Settings admin page under the Image Settings tab to be 100 x 130 or as desired.
Use the following shortcode:
[connections image_width='' image_height='']
Of you are using other shortcode option just add the width and height options. Setting these two values to empty will tell Connections to use the cached image that was created when the image was uploaded.
The downside of this method is that you will have to re-upload any images you have already uploaded in order for the new images settings to be applied.
Hope that helps!
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