[Kellen Oberts]

Hi! First of all, great plugin. I’m having some issues trying to get a CSV file with the Photo URL field uploaded. All of the fields are mapped correctly, and as soon as I click “Import”, the “Please Wait…” progress bar just stalls infinitely. I’ve tried uploading a single line CSV, still that stalled. When I removed the URL from the Photo URL field, the upload worked perfectly. I’ve tried placing the image file on multiple servers to see if it was an access issue (the site is behind a firewall), but that doesn’t seem to matter. I’ve also tried different images, still no luck.

I have all of the images saved locally inside the WordPress Uploads folder, so is there a way to use a relative URL in that field? I tried /wp-content/uploads/…etc but that just resulted in a successful import with no image. I actually even tried creating a /connections-images/ folder with the name folder structure, but strangely that resulted in the persons image folder being auto-removed completely from the server upon import (maybe an overwrite issue). Any help would be appreciated. Thanks!

[Steven Zahm]

@ Kellen

Let’s take one step back… Are you able to add a new entry with an image using the admin Add Entry page?

[Kellen Oberts]

Hi Steven, Yes I am able to add a new entry with an image. That works great, it’s the upload through CSV that seems to be the issue.

[Steven Zahm]

@ Kellen

Can you please attach a copy of the single line CSV file that failed? Rename the .csv to .txt before attaching it to your reply. Please make sure the image URL is valid and publicly accessible.

[Kellen Oberts]

This reply has been marked as private.

[Steven Zahm]

@ Kellen

Ok, the file seems fine. I was able to import it without issue on my test site. Can you please create a temp admin account using this plugin:

https://wordpress.org/plugins/temporary-login-without-password/

Reply back, as a private reply, with the login token URL.

[Kellen Oberts]

This reply has been marked as private.

[Steven Zahm]

This reply has been marked as private.

[Kellen Oberts]

Hi Steven, we did a bit more investigating based on your suggestions and it appears that the admin-ajax.php is throwing a 500 error. There are no errors in the logs, so I’m not sure why this is happening. Can you provide any insight on how we might be able to resolve that. I suspect that this may be the root cause of the issue. Thank you!

[Steven Zahm]

@ Kellen

Hmmm… I would expect at least one image to import with an error on admin-ajax.php.

Best guesses is that PHP is exhausting the memory allocated to it or the execution time limit is being exhausted. Here are the tutorials I have which goes thru increasing both:

• How do I increase the PHP Execution Limit?
• How do I increase the WordPress Memory Limit?

Also:

Add the following to the wp-config.php file:

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

These should be added before /* That’s all, stop editing! Happy blogging. */ line.

Hope this helps, let me know.

[Author]

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