[Timothy]

Hi

I am struggling to debug a problem with a site I’m working on.

Connections Excerpt Plus – Template Version 1.0.2
Connections – Version 0.7.9.5
WP – 3.8.1

A few weeks ago I added images for all the Connections entries and they all showed up in both Admin area and on site. Now I just see the loading anim.

If I use Firebug I can see a series of “400 (Bad Request)” errors one for each image it can’t find.

If I follow the entire URL directly I get a TimThumb error message (but this may be normal) “A TimThumb error has occured
The following error(s) occured:
Could not find the internal image you specified.
Query String : src=/wp-content/connection_images/DG_box_logo_original.jpg&h=100&w=158&zc=1
TimThumb version : 2.8.11”

If I look in the /wp-content/connection_images/ folder the original images are there. If I try and upload a new one I get all green lights in the Debug messages.

I’m sure there must be a simple explanation.

If you want to look at the site you will need to use this link:
http://dewargreen.co.uk/~bethersd?wpjf3_mr_temp_access_key=mE55ndZh6UZmmqVQ9IYh

Thanks

[Steven Zahm]

@ Timothy

I suspect once the site goes live, the issue would resolve itself.

My best guess is one of following…

One, the document root can not be determined automatically. So you have to manually set the DOCUMENT_ROOT here’s how:

Add the following to the timthumb-config.php file found here:

../wp-content/plugins/connections/includes/libraries/timthumb/

This is what you need to add, make sure to change the doc root accordingly:

define ( 'LOCAL_FILE_BASE_DIRECTORY', '/my/doc/root/' );

What /my/doc/root will be will depend entirely on the server setup. If you go to the the Connections : Dashboard admin page and look at the the System widget; there will be a constant named CN_PATH. The doc root should be the beginning portion of that path. What I can tell you is that from the wp-content and on will NOT be part of the doc root.

Two, some server setting is preventing the script from reading the images and if that is the case, I do not know what that could be. Maybe a rule in the .htaccess file or something your webhost has configured. If you have any security related plugins installed, perhaps they’re blocking content.

I hope that helps point you in the right direction.

[Timothy]

Thank you updating the DOCUMENT_ROOT manually fixed the problem.

I really appreciated your prompt support.

[Steven Zahm]

@ Timothy

Great to hear!

If you have a moment, I would truly appreciate a review as they do make a difference. Many thanks in advance!
http://wordpress.org/support/view/plugin-reviews/connections

[Author]

Posts