[Bet Hannon]

Hi Steven!

I have a disappearing images issue. I see in previous forum posts that this may be related to an update, but this directory doesn’t have many images, and I haven’t been called upon to update it for months.

At the top of the Manage page, I see this warning:
ERROR: Image path /nfs/c08/h01/mnt/148XXX/domains/mydomain.com/html/wp-content/uploads/sites/27/connections-images/captain-kirks-wireless/Captian_Kirks_original.jpg does not exist.

This is a multisite network. I’m not seeing a directory for conections-images in uploads/sites/27 at all — not currently, and not in backups that are over a month old.

I do understand how to manually create the directory in that location, and the plugin does seem to be looking for the images in where I would now expect them to be.

What I can’t find are the old images. Where were they stored before? If I can locate them, I can manually migrate them via FTP, which should work, right?

Thanks!
Bet

[Bet Hannon]

Okay. So I’m learning a little CLI, and thought that it might be helpful to search for the missing file using find.

What I discovered was that the image that should have been in uploads/sites/27, was actually in uploads/sites/28/27! I’m wondering if something wonky happened for multi-sites with the upgrade? If it helps you track anything down, I’m not showing that 27 inside 28 in the backup from 2/26/2015.

I manually copied the connections-images directory from uploads/sites/28/27 into uploads/site/27, and everything seems fine now.

[Steven Zahm]

@ Bet

Generally, I only see image issue now due to misconfiguration of the wp-config.php file or the server not being configured with an image editing library. WPMU, thats a different beast…

The numbers should be the site ID number. The site that you have Connections installed in, which is that site ID? 27 or 28? I suspect since Connections is looking for 27 that the site ID is 27.

Were there any other folders in the uploads/sites/28/27 folder beside the connections-images folder?

Can you please add a new test entry with an image? Where is the image saved? In the ploads/site/27 folder? And does it display fine or is an error generated?

[Bet Hannon]

Hi Steven!

Connections was activated only for site ID 27.

Sorry, I already deleted that 27 folder inside the 28 folder, but I think I’m remembering that all of the images for 27 were inside that folder – the year uploads, as well as connections-images.

I created the test entry as requested, and uploaded an image. It uploaded to the correct folder: WP-uploads/sites/27/connections-images/{name of test organization}

Looks like I’m all set now, if there’s any other information I can provide to help you figure out what happened, just let me know.

[Steven Zahm]

@ Bet

This description, especially this part; “all of the images for 27 were inside that folder – the year uploads, as well as connections-images” Seems to indicate someone accidentally moved the 27 folder to be within the 28 folder and not a failure or bug within Connections. I only say that because there is no code in Connections to move the entire folder structure structure like that. Just copying images from the older folder to the new.

[Bet Hannon]

I’m not sure, Steven. The original 27 folder was still there intact– except for the connections-images folder– THAT was inside sites/28/27. So something copied the original uploads folder. Not anything that I would have been doing manually. The only thing I had to do to “fix” the disappearing images was move connections-images from sites/28/27/ to sites/27/.

Maybe don’t worry about it unless you see it in another multisite install?

[Steven Zahm]

@ Bet

I would not surprise me that the other folders still existed because they would be recreated automatically.

Since you did find the images and moved them, I did mark this as resolved. Right now, unless I get other reports, this will have to be considered as some odd fluke caused by something. Hopefully not Connections :)

Thanks for taking the time to bring this to my attention!

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