[stefano]

I am using images as logos in cMap.
After updating to version 4.1, all the images are no longer visible.
How can I get them back?

In case. the link to the directory is http://www.irsa-stringers.com/membri-irsa/

Thank you! :-)

[Steven Zahm]

@ stefano

It looks like you might be running a caching plugin, please make sure you clear the cache.

Also, can you confirm the images are in this folder:
../wp-content/uploads/connections-images/

There should be a subfolder for each entry and within that subfolder the entry’s images.

If the images are they, like they should be, what are the file names?

[stefano]

Hi Steven.
Thank you for the very quick reply.

I run W3 Total Cache, it has been there for 3 years and never a problem. I cleared the cache a few times but nothing changed.Everything always worked well, I had the version 4.0 of cMap and it was fine.

The images are in the folder you mentioned, in each folder there are 3 images. Let’s use mine:

• me_logo.jpg
• me_logo-42179cac9f22bf3497f59ef59d07a769.jpg
• me_logo-e08cc1f8e4a4dfbc565a2680bd83b2b9.jpg

[Steven Zahm]

@ stefano

Well, the images are there like the should be and the src attribute for the image is pointing to the correct file:

http://www.irsa-stringers.com/wp-content/uploads/connections-images/stefano-prete/me_logo-42179cac9f22bf3497f59ef59d07a769.jpg

But it seems your server is blocking requests to these images:

• http://www.irsa-stringers.com/wp-content/uploads/connections-images/stefano-prete/me_logo-42179cac9f22bf3497f59ef59d07a769.jpg
• http://www.irsa-stringers.com/wp-content/uploads/connections-images/stefano-prete/me_logo-e08cc1f8e4a4dfbc565a2680bd83b2b9.jpg
• http://www.irsa-stringers.com/wp-content/uploads/connections-images/stefano-prete/me_logo.jpg

Do have any security plugins or maybe an .htaccess file setup that would block requests to these images?

[stefano]

I have no idea, Steven…

I haven’t installed any new plugin recently.

[Steven Zahm]

@ stefano

Not sure what to tell you …

If the files exist as they do and the URL is in the image src link matches as they do, the image should show. The only reason they would not if the server was blocking access. You might want to contact your host to see if they can tell why they would be being blocked.

[stefano]

Steven, I had this problem before.

You can see the discussion here: http://connections-pro.com/support/topic/logo-images-disappeared/#post-313096

[Steven Zahm]

@ stefano

Yes, I read that before my first reply to you, but you have said nothing about the message and looking at the page source I can see the URL/s to the images are correct based on the file names you supplied and the folder path I asked you to check. So that does apply, that was a mis-configuration of a constant in the wp-config.php. It was actually an error with Connections, it just using the path it was told to use.

I attached a screenshot of the URL. If that URL is correct, the image should be shown. But it is not. I attached a screenshot showing the server saying it can not find the image.

Since the image path is right, the filename is right, the URL is right and the page source is right … that only leaves the web server blocking access.

This is usually done by a security plugin or a .htaccess rule blocking access. Since you do not know if you have a security plugin installed or if there is an .htaccess file blocking access, you’ll have to contact the host to see if they can help.

My best guess is that something changed in one the other plugins and there’s an .htaccess file in the /uploads/ folder that it added or modified with a rule that is blocking access.

Attachments:

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[stefano]

You guessed right, Steven!

There was a .htaccess file and I don’t know where it comes from.
It containes:

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index.php$ – [L]
RewriteRule (.*) /index.php?uamfiletype=attachment&uamgetfile=$1 [L]
</IfModule>

I renamed it htaccess.txt et voila’! The images are now perfectly visible!

I just need to find out where that file comes from.

Thank you for your help!

[Steven Zahm]

@ stefano

Looking at the one line which contains references to uamfiletype and uamgetfile, it appears to be from a plugin named User Access Manager. Looking at the rules, I can not figure out why it would block the Connections images. Maybe you can ask its dev?

Any way, good to hear it’s working for you again. I’ll log this as a plugin conflict so I remember to see if I can figure out why it would block the images and if there is any way I can prevent it.

[Author]

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