[cheryl forziati]

HI Steve,

We just did a manual move of our wordpress site. And now the images are not worrking on the directory — they seem to be loading on the backend but we cannot get them to load on the front end. Here is an example page…. http://69.195.124.219/~pmgphysi/for-patients/find-a-provider/

I have tried creating a new entry with a new image… and that doesn’t work either.

here it is.. working fine on our staging site… http://clients.ca-design.net/PMG/for-patients/find-a-provider/

Ideas?

[Steven Zahm]

@ cheryl

In short, the issue should correct itself after you site goes live with a domain name. But if you’d like to fix it, here’s how:

The document root can not be determined automatically. So you have to manually set the DOCUMENT_ROOT here’s how:

Add the following to the timthumb-config.php file found here:

../wp-content/plugins/connections/includes/libraries/timthumb/

This is what you need to add, make sure to change the doc root accordingly:

define ( 'LOCAL_FILE_BASE_DIRECTORY', '/my/doc/root/' );

What /my/doc/root will be will depend entirely on the server setup. If you go to the the Connections : Dashboard admin page and look at the the System widget; there will be a constant named CN_PATH. The doc root should be the beginning portion of that path. What I can tell you is that from the wp-content and on will NOT be part of the doc root.

Hope that helps.

[cheryl forziati]

That worked GREAT!!! thank you….

now I have a new problem! LOL

I get this message on one of the pages at the bottom
Warning: Division by zero in /home2/pmgphysi/public_html/wp-content/plugins/connections/includes/template/class.template-parts.php on line 1381

only on this page
http://69.195.124.219/~pmgphysi/for-patients/find-a-provider/

[Steven Zahm]

@ cheryl

What is the exact shortcode you are using?

[cheryl forziati]

I just moved this from one server to another… This is the shortcode

[connections category='4,10,1,12,5,2,3,6,7' enable_category_by_root_parent=true show_alphaindex='true' page_limit=0 enable_search=false name_format='%first% %middle% %last%, %suffix%' str_bio_head=""]

It seemed to appear when I fixed the image issue…. I tried putting in the previous timthumb-config.php to see if that effected it… but it did not.

Same set up here — but no code error….
http://clients.ca-design.net/PMG/for-patients/find-a-provider/

I’m thinking I might need to replace a file???

Thanks,
-C

[Steven Zahm]

@ cheryl

The page_limit=0 option is causing the divide by zero error. Remove it and it’ll go away. The likely reason for the error being shown on one server and not the other is the way PHP is configured to report errors.

[cheryl forziati]

Thanks! That did it… feeling stupid! But thank you for the help!!!!!

[Steven Zahm]

@ cheryl

Great to hear that fixed the issue. I added an extra check to ensure a zero value can never cause this error again.

If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!
http://wordpress.org/support/view/plugin-reviews/connections

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