The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
When I include the shortcode image_width=175 the loading icon shows and doesn’t go away.
I delete the shortcode, then it works.
This is very likely a DOCUMENT_ROOT issue which will resolve itself when you take your site to a live domain. If you would like to fix it now, try this:
The document root can not be determined automatically. So you have to manually set the DOCUMENT_ROOT here’s how:
Add the following to the
timthumb-config.php file found here:
This is what you need to add, make sure to change the doc root accordingly:
define ( 'LOCAL_FILE_BASE_DIRECTORY', '/my/doc/root/' );
/my/doc/root will be will depend entirely on the server setup. If you go to the the Connections : Dashboard admin page and look at the the System widget; there will be a constant named
CN_PATH. The doc root should be the beginning portion of that path. What I can tell you is that from the wp-content and on will NOT be part of the doc root.
That should fix it.
You cannot reply to this support topic. Please open your own support topic.