image doesn't load with image_width shortcode

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • 08/29/2014 at 3:54 pm #302396
    Margaret McCarthy
    Participant

    Actually, I was just typing “image doesn’t load”, and “with image_width shortcode” — however, I didn’t know how to find that post.

    On the backend, the loading icon just goes round and round, and on the front end no image loads.

    08/30/2014 at 12:55 pm #302444
    Steven Zahm
    Keymaster

    @ Margaret

    The cause is usually one of two reasons. Folder permissions or document root.

    Try…

    Change the permissions of the following folders and files to 767:
    ../wp-content/connection-images/
    ../wp-content/plugins/connections/cache/
    ../wp-content/plugins/connections/cache/index.html

    If that does not do it, try:

    Add the following to the timthumb-config.php file found here:

    ../wp-content/plugins/connections/includes/libraries/timthumb/

    This is what you need to add, make sure to change the doc root accordingly:

    define ('LOCAL_FILE_BASE_DIRECTORY','/my/doc/root/');

    What '/my/doc/root' will be, will depend entirely on the server setup. If you go to the the Connections : Dashboard admin page and look at the the System widget; there will be a constant named CN_PATH. The doc root should be the beginning portion of that path. What I can tell you is that from the wp-content on will NOT be part of the doc root.

    Alternatively…

    If you would be willing to give me a temp admin account, I can install a beta version of the next release of Connections. The image processing code has been completely rewritten from scratch. I believe it will easily resolve this issue for you.

    08/31/2014 at 11:32 am #302478
    Steven Zahm
    Keymaster

    @ Margaret

    I installed the beta and fixed up the shortcodes. Everything seems to be in order.

    Hope that helps!

    If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!
    http://wordpress.org/support/view/plugin-reviews/connections

    09/03/2014 at 11:18 am #302657
    Meg
    Guest

    Thanks, Steven, but that’s not working. I started with a new contact, uploaded a jpg, and saved but the image is not showing up on the front end or the back end. Did I miss a step?

    09/10/2014 at 8:08 am #303391
    Steven Zahm
    Keymaster

    @ Meg

    Sorry for the very late reply! I just noticed this was trapped in the spam folder.

    Can you update to the latest version to see if this issue persists?

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