Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
08/29/2014 at 3:54 pm #302396Margaret McCarthyParticipant
Actually, I was just typing “image doesn’t load”, and “with image_width shortcode” — however, I didn’t know how to find that post.
On the backend, the loading icon just goes round and round, and on the front end no image loads.08/30/2014 at 12:55 pm #302444
The cause is usually one of two reasons. Folder permissions or document root.
Change the permissions of the following folders and files to
If that does not do it, try:
Add the following to the
timthumb-config.phpfile found here:
This is what you need to add, make sure to change the doc root accordingly:
'/my/doc/root'will be, will depend entirely on the server setup. If you go to the the Connections : Dashboard admin page and look at the the System widget; there will be a constant named CN_PATH. The doc root should be the beginning portion of that path. What I can tell you is that from the
wp-contenton will NOT be part of the doc root.
If you would be willing to give me a temp admin account, I can install a beta version of the next release of Connections. The image processing code has been completely rewritten from scratch. I believe it will easily resolve this issue for you.08/31/2014 at 11:32 am #302478
I installed the beta and fixed up the shortcodes. Everything seems to be in order.
Hope that helps!
If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!
http://wordpress.org/support/view/plugin-reviews/connections09/03/2014 at 11:18 am #302657MegGuest
Thanks, Steven, but that’s not working. I started with a new contact, uploaded a jpg, and saved but the image is not showing up on the front end or the back end. Did I miss a step?09/10/2014 at 8:08 am #303391
Sorry for the very late reply! I just noticed this was trapped in the spam folder.
Can you update to the latest version to see if this issue persists?
You cannot reply to this support topic. Please open your own support topic.