Image Display and Page Zoom

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: not resolved

Tagged: , , , ,

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • 09/23/2014 at 9:44 am #304862
    John Nannas
    Participant

    Hi Steven,

    I recently updated to Connections version 8.1.2.

    After the upgrade, when a page is zoomed (above around 125%) images cease to be displayed. Also, images are not displayed on mobile phones.

    The following warning is generated:

    DOM7009: Unable to decode image at URL: ‘http://ils.uga.edu/cn-image?src=http://ils.uga.edu/wp-content/uploads/connections-images/michael-adams/AdamsM_original.jpg&cn-entry-slug=michael-adams&w=120&h=120&zc=0’.
    File: cn-image

    Any ideas on how to fix this issue?

    Thanks very much for your help.

    09/23/2014 at 10:50 am #304873
    Steven Zahm
    Keymaster

    @ John

    Do you have either iThemes Security or All in One Security and Firewall installed? It seems both block the calls for the HiDPI (Retina) images. They are created and cached on demand.

    All in One Security and Firewall seems to have some sort of function to use a custom admin URL (reported by a user). After they disabled that, the HiDPI images loaded fine. Not sure why that would be the case because no admin URLs are used for the images.

    iThemes Security has a feature to Filter Suspicious Query Strings in the URL when that feature is disabled the HiDPI images will load fine (reported by a user). Since the query vars are actually registered with WordPress my guess at this time iThemes Security is not checking against the list of registered query vars before flagging/bocking them as suspicious.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.