I want to pay for support

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This topic is: resolved
Viewing 2 posts - 1 through 2 (of 2 total)
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  • 05/10/2013 at 12:36 pm #259505
    Heather
    Guest

    If I buy one of the “paid for” things, will I get support? Is there a paid version of the plugin that will get me support from someone with a clue in a timely manner? As in support in 12 hours?

    It doesn’t have to be phone support, but when the d*mn thing breaks (and it will) I want to email someone with a clue who can help me.

    And I want the FAQ’s and documentation to be updated as well. I can figure most stuff out if I have the docs to do it. But if they are outdated, I can’t do anything.

    Please respond.

    05/10/2013 at 2:46 pm #259523
    Steven Zahm
    Keymaster

    @ Heather

    Yes, I do offer support right here on these forums. the general feeling I get is that people are very happy with the level of and timeliness of response. I can’t promise immediate or even 12 hour response times, but generally I think I get to nearly everyone in around 12 to 24 hours. It could be longer if it a weekend or during the holidays.

    The FAQ/s are updated regularly … anything that I get more than a handful of questions about. The doc always trail, but are updated, slowly.

    Hope I addressed your questions.

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