Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
06/30/2014 at 2:58 am #295450Brian WoloshinParticipant
I am a new Connections user who purchased the $75 package. Only two of my templates work, Tile 3.1 and Market 4.0. However the directory takes FOREVER 2-3 minutes to come up and the rest of the templates don’t work at all.
This directory is for the Lions Clubs of Arizona. The database I uploaded is about 3,000 names and quite a few categories. The members are not going to be happy with the long wait for the page to generate and since I am the state IT Chair and webmaster, those 3,000 people are going to be on my back! Can you please assist.
BTW once it is up, it looks and works great, but getting the page up takes a long, long time.
State IT Chair
lionsarizona.org06/30/2014 at 9:26 am #295462Steven ZahmKeymaster
Not typical… My test database has over 25K entries… I could not not the page which has the directory on the site. Could you please give a direct link so I can take a look?12/12/2015 at 3:14 am #357770Brian WoloshinParticipant
The template situation is working but having other problems now. Under manage, when I search, I only get a white page, no results. When I try to delete, it is only able to do so one at a time. I have no idea what is going on.12/12/2015 at 10:00 am #357782Steven ZahmKeymaster
re: Under manage, when I search, I only get a white page, no results. When I try to delete, it is only able to do so one at a time.
I assume you are talking about the Connections : Manage admin page, correct? By default this is set to show only 50 at a time. Did you change this to a much larger number?
Can you please create a secret URL so I can see your system config and share it with me please?
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