[Susan Mills]

Over the last year, every time we update the plugin it crashes the website (www.grandbendchamber.ca) and we have to disable the plugin directory in order to access the Admin area of WordPress and then download Connections, unzip on the computer and FTP the updated files to the website.

The most recent update (Connections 8.26) caused the same thing to happen and we completed a manual update as per procedure described above, HOWEVER now we are having an ongoing issue with the Maps portion (using CMAP template).

After going through your directions to obtain the API browser and Server keys and pasting them into Settings, we are continuing to experience map issues. A map briefly displays and then it blanks to a gray screen with the error message:

“Oops something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”

Have attached a JPG showing the console messages.

Re-copy / pasted the API keys from Google into Connections – same result.

• This topic was modified 7 years, 11 months ago by Susan Mills.

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[Steven Zahm]

@ Susan

RE: Over the last year, every time we update the plugin it crashes the website (www.grandbendchamber.ca) and we have to disable the plugin directory in order to access the Admin area of WordPress and then download Connections, unzip on the computer and FTP the updated files to the website.

Sorry to hear you are having trouble updating Connections! Unfortunately I do not believe there will be anything I can do to address it for you. The process is managed by WordPress and during the process Connections is not even active/running.

I suspect, if you are using a shared hosting provider, that the resources allocated to PHP are being exhausted. I would suggest following the instructions in these two articles:

• How do I increase the PHP Execution Limit?
• How do I increase the WordPress Memory Limit?

After an update, if it fails, log into your web host control panel. Often times there is a place where you can view any errors PHP has logged. If you can not locate the PHP error log, your web host support team should be able to direct you to it. If there are errors being logged, that could shed some light on the root cause of the issue.

RE: Re-copy / pasted the API keys from Google into Connections – same result.

If you are certain you API keys are setup correctly then make sure you have a billing address and payment method setup in the Google API console. This is now a requirement by Google in order to use their Maps. This change took place in July. You should have received an email from Google earlier this year explaining their their policy changes regarding access to their Maps API. If you did not, I suggest checking the email address setup for your Google API Console account to make sure it is correct.

I hope this helps, let me know!

ps. I checked out your directory page. You should enable the pagination support. It appears you have it disabled. This causes the page to take a long time to load due to the amount of entries that have to be rendered by the server/browser. I would suggest displaying no more than 20 entries per page (which is the default configuration). This will allow the page to load much more quickly something Google evaluates when ranking the page in their search results.

pss. I see you are using Tribe Events. It appears the plugin is also using the Google Maps API or at least calling it with no API key. This is generating a browser Console error to be shown. You can use the Browser key you already setup for Connections in the setting Tribe Event has for the Google Maps API key.

[Susan Mills]

Hi Steven

Well it appears our issue has resolved itself. The maps now load without errors. Maybe it was just a timing issue.

We also took your advice to add the API to Tribe Events and added the pagination back. We already had a billing account with Google, so that wasn’t the issue – but good point.

We are on a shared server and sadly the ISP (HostPapa) does not allow us to increase the PHP limit – in fact they’ll halt our service if we raise the limit!

We’ve been trying to optimize the site and perhaps this added to our difficulties (WP Disable, WP Optimize, WP Rocket)

Thanks for quick response!

[Steven Zahm]

@ Susan

I noticed that the social icons in you directory are misaligned. This seems to be caused by the Wp Image Compression plugin you are using. It appear one of its feature are to lazy load the images. I would suggest disabling that option if possible. WP Rocket has that feature built in, so I would recommend using it instead of a separate plugin.

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