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Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
01/15/2019 at 4:01 pm #481769
What am I missing?01/15/2019 at 5:00 pm #481770
Can you share link to the page having the issue?
I’ve found this site from your licenses: http://www.indianahhw.org/find-your-district/
It seems to be working alright. The only thing I see is that the cMap template is a few years out of date.01/22/2019 at 9:04 am #482339
Where can I find the current version of cMap for download?01/22/2019 at 9:32 am #482342
Navigate to your Purchase History page and then click the Downloads tab. If the license key has not expired, you will be able to download the latest version from there. License keys can be renewed on the same page under the Licenses tab.
Hope this helps!
ps. On the site you have it installed, if you navigate to the Connections : Settings admin page and click the Licenses tab. You will be able to activate your license on the site which will enable in admin updates of the template. Meaning, as updates to cmPA are released, you will see it listed on you Plugins admin page. Updating would then be a single click of the Update Now link.
pss. I can’t remember if the older version you have installed presently had in the in admin update features so you might not see it until you install a newer version.01/29/2019 at 2:01 pm #483038
I have purchased updated license keys and all of the template/plugin installations have been verified, but now the page is broken and there are no results shown in the directory listed at all.
What am I missing?01/29/2019 at 3:02 pm #483041
It seems the page stops rendering right after the page title and the server responds with error 500. This suggest a fatal PHP error is occurring.
I see you have cMap version 5.3.1 installed, but, with Connections 8.5.17. That is almost three years old. So, it is possible that the newer version of cMap is not compatible with such an old version of Connections. So, it is possible this is the cause of the server error 500.
I would suggest updating Connections. If this is not something you are not prepared to do. I can did thru my archives for an older version of cMap and send it to you. Let me know.
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