Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
06/16/2014 at 1:31 am #293951brent VercoParticipant
Gday Steve !
Brent from Australia here. Hope things are going well for you.
I installed your connections plugin back on my website last year
back at the time the plugin ” form ” was not completed.
I finally got around to downloading an updated copy today and attempted to activate this plugin.
As soon as a attempted to activated it the entire website crashed. No front end and no ability to login as an admin. This is was a bit of spooky feeling for a newbie but old google suggested I dial into the ftp delete the form plguin folder. This worked a treat and got my website back up and running.
I deleted the folder tried an ftp upload of the plugin and the same error occurred.
The only way to resolve the problem and allow my website to be up again was to dial into the ftp acess and delete the form folder from my list of plugins.
Do you have any suggestions on how to troubleshoot this problem from here ?
Brent06/16/2014 at 7:56 am #293975Steven ZahmKeymaster
Looks like you’re running Connections 0.7.9.3, Connections 0.8.9 or newer is required. Likely that is the reason for the crash. There have been many significant changes to Connections many of which Form 2.0 requires to work. Please update and then install and activate Form. That should resolve the issue.
Hope that helps!06/17/2014 at 5:27 am #294033brent VercoParticipant
Bloody ripper mate
Steve your a genius
that worked a treat :)
Thanks so much
Brent06/17/2014 at 1:38 pm #294083Steven ZahmKeymaster
If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!
You cannot reply to this support topic. Please open your own support topic.