Form Works for Firefox but not Explorer

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This topic is: resolved

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Viewing 10 posts - 1 through 10 (of 14 total)
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  • Author
    Posts
  • 08/04/2013 at 9:09 am #266425
    Phil Sprouse
    Participant

    I tried the form with Firefox and safari and they both seemed to work fine, but I cannot get the Form to work with Internet Explorer. I tried reinstalling, checking the enquiry button, and closing all plugins except Connections and Form. None of this worked to bring Explorer back online. The location of the form is: http://www.gusandpepper.com/classof63/enter-personal-info/

    If you need to get into the dashboard, let me know and I’ll create a password. Thanks.
    Phil Sprouse

    08/04/2013 at 9:29 am #266428
    Steven Zahm
    Keymaster

    @ Phil

    Looks like I’ll need a login because you need to be logged in to see the form.

    Which version of IE?

    When you say does not work, how so?
    Do the buttons work, not work?
    Does the form submit or not submit?
    Do you receive or not receive the submission received confirmation text on the screen after submitting?
    Does the entry show up in either the approved or moderation queue?
    Are you logged into your site in IE, but not with Chrome or Firefox?

    08/04/2013 at 10:03 am #266429
    Phil Sprouse
    Participant
    This reply has been marked as private.
    08/04/2013 at 4:59 pm #266474
    Phil Sprouse
    Participant

    I finally figured out the it is the #cn-form.cn-button-shell that is not working in the explorer browser.

    08/05/2013 at 11:48 am #266512
    Steven Zahm
    Keymaster

    @ Phil

    Well, that a little beyond odd… that just a CSS class. I only have IE8 where I’m at, at the moment, and it works fine for me on my site but not yours. I’ll have to check that out tonight in IE10.

    08/05/2013 at 1:58 pm #266517
    Phil Sprouse
    Participant

    I finally found the problem and it is working fine so far. I ran the debugger under the Explorer 10 developer tools and it showed a problem area. I removed a comma in line 165 of connections-form/js/cn-form-user.js and it started working correctly. I assume Explorer 10 is just a little more picky than most browsers regarding the code. I’ll be back in touch if this problem or another crops up again.
    Thanks,
    Phil

    08/05/2013 at 2:48 pm #266522
    Phil Sprouse
    Participant

    Looks like I spoke too soon. While the drop down boxes began working in Explorer 10, the submit button will not submit the information in any browser. Guess I better wait for the professional. This coding stuff could drive a person crazy.

    08/05/2013 at 9:13 pm #266556
    Steven Zahm
    Keymaster

    You have this line of code in your page head:

    <meta http-equiv="X-UA-Compatible" content="IE=7" />

    This is forcing IE to run as IE7. That is causing jQuery a problem. remove that, and things are happy again.

    08/06/2013 at 10:00 am #266580
    Phil Sprouse
    Participant

    I removed this line from the header.php file and the drop down informational boxes now open and allow input, however, still will not submit. Continues to work fine in other browsers. If you would like to try loading dummy content into the form and submitting, that will be fine. The site is not currently being utilized as a “live” site until I can get explorer online. thanks.

    08/06/2013 at 12:57 pm #266605
    Steven Zahm
    Keymaster

    @ Phil

    I did try a few test entries last night … you can use the IE dev tools to override the meta tag. It worked fine for me. I just tried again in IE8, that’s what I have available to me at the moment and it worked too.

    Perhaps you still being served a cached page? Try force refreshing the browser.

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