[Laurie Edmonds]

I have upgraded to Connections 8.5.11 and Connections_Form to 2.3.1.

All new entries are automatically being added to the database, even when users are not logged in.

Any ideas how to troubleshoot?

[Steven Zahm]

@ Laurie

They are supposed to be added to the database automatically. Do you mean there are added as “approved” rather than ending up in the moderation queue?

[Steven Zahm]

@ Laurie

I just sent a test submission as Connections to the IT Support category, it seems it landed in the moderation queue like it should have. I’m guessing at this point because my submission does not display in the directory.

[Laurie Edmonds]

Thank you for a very prompt response.

I can see that you have submitted a listing.

It is showing on the dashboard as “Recently Added” as opposed to “Awaiting Moderation” (see attached screenshot).

Curious and curiouser…even though your listing is showing as Recently Added, it’s not in the database.

Thoughts on how to troubleshoot?

-Laurie

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[Steven Zahm]

@ Laurie

Well, that’s odd. The response code I received back from the submission was one that I would only receive when an entry hits the moderation queue. Additionally, it should be impossible for any entries to hit the db from a user which is not logged in because Form uses core WordPress functions to check if the current user has the right permissions and capability before an approved entry can be added.

That said, in order to debug, I will need an admin login which can be posted here as a private reply so I can take a close look.

[Laurie Edmonds]

This reply has been marked as private.

[Steven Zahm]

@ Laurie

Actually everything seems fine. When I logged in, the test entry I submitted the other day was in the moderation queue. I deleted it and tested it again, it too, was routed to the moderation queue. So that looks like it is working like it should.

That said, one minor display error I found was the Dashboard widgets for both “Recently Added” and “Recently Modified” were displaying entries from both the approved and moderation queues instead of displaying the approved entries. I applied a hotfix to your site for those two Dashboard Widgets. They now show only the approved entries. This fix will be included in the not update. Apologies for that!

Back to the issue on hand, I think the confusion is coming from the fact the “Awaiting Moderation” Dashboard widget will only display 10 entries from the moderation queue. To see them all you need to view them on the Connections : Manage admin page — filtered by status. I did make a tweak to this widget. It was sorted to display the oldest first, now it’ll show the newest first.

Hope that helps, let me know.

[Laurie Edmonds]

This reply has been marked as private.

[Steven Zahm]

@ Laurie

re: Unfortunately the entry has gone into the Awaiting Moderation queue (good!) but with a status of public (bad!) and is not showing in the Members Directory (confusing!).

Why’s that bad??? It will not show in the directory until, you as the admin, approve the submitted entry. When you approve it, it will already have the visibility status of public so it’ll automatically list in the directory.

A couple years ago submitted entries did default to unlisted but that lead to numerous, and I mean a lot, of support requests asking why they had to change the visibility to public after approving the entry in order to have it display in the directory. Since I made the tweak to default to public, I do not think I’ve received a single email about it until now. The benefit for you, as an admin, makes the process quicker as you only have to approve the entry vs. having to approve it and then change the visibility status. Sorry, but I do not think I will be changing this behavior.

[Laurie Edmonds]

Ok, thank you for a good explanation (I’ve been using the plugin for a few years now, so the workflow was always to change it from private to public)

Please don’t bite my head off – but I must really thick.

How do I approve the entries now?

I don’t see an approve button, just the update button.

-Laurie

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