[Hung]

During testing, upon filling out a test entry using Form

http://schoolyogainstitute.com/network/alumni-community/alumni-directory/submit/

I get “Please wait, your submission is being processed.” on the page and then a browser pop-up error “Unknown Error has Occurred!”

However, checking in the WP Backend, Connections>Manage, the entry is available to Moderate and my test email received a confirmation (subject only, no text).

I am also using the Tiles Plus template

http://schoolyogainstitute.com/network/alumni-community/alumni-directory/

Please help!?

[Steven Zahm]

@ Hung

This seems to be a server config issue. If I’m right, something out of my control and ability to give you a solution. Here’s my what I believe the issue is… a bit technical.

The submission occurs via an AJAX call to your server. This does complete successfully which is why the submission ends up in the moderation queue as it should. The error is occuring when the success message is sent back but the browser will not accept the success message which cause Form to show the unknown error has occurred message.

The reason the browser is rejecting the success message is because the browser request headers do not match. Here’s the request headers the browser sent to the server when submitting an AJAX request:

Host:om.schoolyogainstitute.com
Origin:http://schoolyogainstitute.com

Here’s the server response headers:

Access-Control-Allow-Origin: http://schoolyogainstitute.com
X-Frame-Options: SAMEORIGIN

My best guess it is because the request is going to and being received from om.schoolyogainstitute.com instead of schoolyogainstitute.com.

I found similar issue with another plugin in the WordPress support forums. The solution to the issue will not work for you because the issue revolved around the request coming from http and the response was coming from https. So their solution was to simply run the entire site in https.

The support topic did link to two important links. The first is the doc page for X-Frame-Options. The second was some solutions shared by others in a StackOverflow topic.

So, in short, the solution is to make sure your site/server configuration is correct by fixing the host, I believe.

I was able to test this by going to:
http://om.schoolyogainstitute.com/network/alumni-community/alumni-directory/submit/

When I submit an entry, it works as expected.

I hope this points you in the right direction!

[Hung Tsai]

Steve

Thank you so much for the quick response and assistance. Yes, it does all make sense and at least I am able to narrow down the fact that it isn’t because of the Form or Connections WP plug-ins, but rather my server config.

We are working on the sub-domain situation this week (long story short on why it was set up under om.schoolyogainstitute.com) and should resolve the error message issue.

I will keep you posted.

Thank you again!

[Author]

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