Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
09/28/2015 at 8:05 am #348408
Hi, I have recently installed the Form extension, and it seems like it doesn’t work:
1. The form itself doesn’t allow adding addresses, phone numbers or anything of the kinds (the fields just won’t show – instead, it brings me to the top of the page)
2. Following submission, the page doesn’t redirect anywhere (though I marked the redirect option) and just shows an empty form again.
I have a similar problem with the cMap extension – there, when I click on the “show map” option, it goes to the top of the page without doing anything else.
My website is in Hebrew, but I’d be happy if you could take a look. It currently runs on the Tempera theme:
http://www.iaoi.org.il/members/09/28/2015 at 10:20 am #348451
I just visited the directory page and the Form submit page and it seems to be working fine. I assume you’ve figured out the issue, yes?09/28/2015 at 10:41 am #348455
No, I didn’t.
It still doesn’t allow me to add addresses and e-mails, and I don’t receive submissions.09/28/2015 at 11:22 am #348465
Hmmm… Can you please confirm? I sent several test submissions and they seemed to work fine. I also received my submission received email on the one test where I included an email address. Yoiu should have several test entries from Connections Helpdesk in you mod queue. You can safely delete these.09/28/2015 at 11:28 am #348472
I have seen your submissions. However, mine still don’t work, and I can’t add any addresses or e-mails in the form.
All of this happens when I click a single entry and choose “Edit entry” from there. Do you have another way to work it out?09/28/2015 at 11:57 am #348478
re: All of this happens when I click a single entry and choose “Edit entry” from there. Do you have another way to work it out?
Well, to get to this page requires an admin login. If you give me one, I’ll take a look.09/28/2015 at 12:00 pm #348479This reply has been marked as private.09/28/2015 at 12:28 pm #348482
Ok, I think I see the issue (not sure if the pasted links will work, but lets try)
The edit links are this, which do not work:
The edit links should be like this (in the browser address bar, the encoding should display as the actual Hebrew characters):
What is happening is they are being double encoded and this would be a bug in Form. I’ll see if I can track it down.09/28/2015 at 12:34 pm #348484
Ok, it should work fine for you now. Let me know.09/28/2015 at 5:18 pm #348505
It looks better, but unfortunately I still don’t receive the submissions. In addition, pressing the blue buttons (see screenshot) wouldn’t open the hidden fields – it still only jumps to the top of the page.
Thanks for all your help!
Attachments:You must be logged in to view attached files.
You cannot reply to this support topic. Please open your own support topic.