Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
Tagged: 8.5.25, fatal error
- This topic has 11 replies, 2 voices, and was last updated 6 years, 8 months ago by Steven Zahm.
09/12/2016 at 12:39 pm #390844
I was locked out of our website. I managed to deactivate all plugins through the control panel and get into the site.
Now when I try and reactivate the Connections plugin it tells me that there is a fatal error. I checked the documentation and changed the .htaccess file to PHP5, although I don’t believe this was the issue.
Here is the error message:
Warning: require_once(/home/********/public_html/wp-content/plugins/connections/includes/class.filesystem.php): failed to open stream: No such file or directory in /home/kingdomv/public_html/wp-content/plugins/connections/connections.php on line 615
Fatal error: require_once(): Failed opening required ‘/home/********/public_html/wp-content/plugins/connections/includes/class.filesystem.php’ (include_path=’.:/opt/alt/php54/usr/share/pear:/opt/alt/php54/usr/share/php’) in /home/kingdomv/public_html/wp-content/plugins/connections/connections.php on line 615
Everything was working fine prior to an update and the rest of the site is now accessible.
Any ideas of what this issue is?
Rob09/12/2016 at 1:17 pm #390893
It seems something inadvertently deleted the
class.filesystem.phpwhich is why you are receiving the
failed to open stream: No such file or directory. You’ll have to reinstall Connections. To do this, delete the installed copy and install it as you normally would. You data is safe and will remain since that is saved in the WordPress database.
Hope that helps!09/12/2016 at 4:45 pm #390941
Thanks for your help. I deleted the plugin and reinstalled but I am still getting the same problem. Any other ideas?09/12/2016 at 4:58 pm #390943
Navigate to the
../wp-content/plugins/connections/includes/folder via FTP. Is the file there?09/12/2016 at 5:07 pm #390944
The files are there.09/12/2016 at 5:40 pm #390945
class.filesystem.phpis indeed in the ‘../wp-content/plugins/connections/includes/’ folder … you’ll have to contact your host to ask why it it can not be read by PHP.09/12/2016 at 5:41 pm #390946
Still struggling with this. I deleted everything again and reinstalled it and the file was missing. I added the file manually but it is still not working!09/12/2016 at 6:09 pm #390951
Ok, it’s been awhile but this has happened before. If I recall, the issue was the webhost kept deleting the file. They were doing for the user’s “safety”. The webhost had a script or something running which would delete anything that was able to recursively delete files. The
class.filesystem.phphas this ability so it can delete the images and their cached variations when an entry is deleted. The solution was the webhost had to whitelist the file just like they whitelisted WP files that can recursively delete files too.
Hope that helps!09/13/2016 at 3:41 am #390961
My webhosts have whitelisted the file in question but I am still getting the same error.
Any other ideas? This was all working fine until the latest update.09/13/2016 at 3:51 am #390962
I have tried installing a backup of the older plugin, but this is not working and the same error is showing itself. I have deactivated all other plugins and tried just Connections to check for any incompatibility but with the same result.
You cannot reply to this support topic. Please open your own support topic.