Fatal Error

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Viewing 10 posts - 1 through 10 (of 12 total)
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  • Author
    Posts
  • 09/12/2016 at 12:39 pm #390844
    Rob Allwright
    Participant

    I was locked out of our website. I managed to deactivate all plugins through the control panel and get into the site.

    Now when I try and reactivate the Connections plugin it tells me that there is a fatal error. I checked the documentation and changed the .htaccess file to PHP5, although I don’t believe this was the issue.

    Here is the error message:

    Warning: require_once(/home/********/public_html/wp-content/plugins/connections/includes/class.filesystem.php): failed to open stream: No such file or directory in /home/kingdomv/public_html/wp-content/plugins/connections/connections.php on line 615

    Fatal error: require_once(): Failed opening required ‘/home/********/public_html/wp-content/plugins/connections/includes/class.filesystem.php’ (include_path=’.:/opt/alt/php54/usr/share/pear:/opt/alt/php54/usr/share/php’) in /home/kingdomv/public_html/wp-content/plugins/connections/connections.php on line 615

    Everything was working fine prior to an update and the rest of the site is now accessible.

    Any ideas of what this issue is?

    Many thanks,

    Rob

    09/12/2016 at 1:17 pm #390893
    Steven Zahm
    Keymaster

    @ Rob

    It seems something inadvertently deleted the class.filesystem.php which is why you are receiving the failed to open stream: No such file or directory. You’ll have to reinstall Connections. To do this, delete the installed copy and install it as you normally would. You data is safe and will remain since that is saved in the WordPress database.

    Hope that helps!

    09/12/2016 at 4:45 pm #390941
    Rob Allwright
    Participant

    Hi Steven,

    Thanks for your help. I deleted the plugin and reinstalled but I am still getting the same problem. Any other ideas?

    09/12/2016 at 4:58 pm #390943
    Steven Zahm
    Keymaster

    @ Rob

    Navigate to the ../wp-content/plugins/connections/includes/ folder via FTP. Is the file there?

    09/12/2016 at 5:07 pm #390944
    Rob Allwright
    Participant

    The files are there.

    09/12/2016 at 5:40 pm #390945
    Steven Zahm
    Keymaster

    @ Rob

    If the class.filesystem.php is indeed in the ‘../wp-content/plugins/connections/includes/’ folder … you’ll have to contact your host to ask why it it can not be read by PHP.

    09/12/2016 at 5:41 pm #390946
    Rob Allwright
    Participant

    Still struggling with this. I deleted everything again and reinstalled it and the file was missing. I added the file manually but it is still not working!

    09/12/2016 at 6:09 pm #390951
    Steven Zahm
    Keymaster

    @ Rob

    Ok, it’s been awhile but this has happened before. If I recall, the issue was the webhost kept deleting the file. They were doing for the user’s “safety”. The webhost had a script or something running which would delete anything that was able to recursively delete files. The class.filesystem.php has this ability so it can delete the images and their cached variations when an entry is deleted. The solution was the webhost had to whitelist the file just like they whitelisted WP files that can recursively delete files too.

    Hope that helps!

    09/13/2016 at 3:41 am #390961
    Rob Allwright
    Participant

    My webhosts have whitelisted the file in question but I am still getting the same error.

    Any other ideas? This was all working fine until the latest update.

    09/13/2016 at 3:51 am #390962
    Rob Allwright
    Participant

    I have tried installing a backup of the older plugin, but this is not working and the same error is showing itself. I have deactivated all other plugins and tried just Connections to check for any incompatibility but with the same result.

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