The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
I exported all of our entries from one of our websites. Then purchased the CSV import and added it to another site of ours. I went through the steps to import the file we exported from the other site, it said complete. But NO entries display.
What’s going on?
Please see this FAQ on why nothing is being imported.
Enable beta support for CSV Import by navigating to the Connections : Settings admin page and clicking the Beta Versions tab. Add a check next to CSV Import and save.
Next navigate to the WordPress Updates admin page. Nothing to do here. This should simply force WP to do an update check for plugins.
Now navigate to the WordPress plugins admin page and click the Update Now link for the CSV Import extension.
One of the big changes in the beta is the way it handles an entry which is not found for updating. It will no be added instead of skipped.
Hope this helps!
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