Existing member edits entry but it does not update

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 05/18/2017 at 3:14 pm #423423
    Linda Kaufman
    Participant

    Hi there – I have installed the Form extension and created an entry. I logged in and clicked on “Edit My Directory,” did my edits and clicked the green SUBMIT button and nothing happens. I do not get a Successful message or an email. Did I miss a setting? Thanks for your help!

    Best,
    LindaK

    05/18/2017 at 3:33 pm #423424
    Steven Zahm
    Keymaster

    @ LindaK

    When you click. the submit button the form should disappear, replaced with a processing message and then a success message. If this is not happening, one of two two is usually the issue. The theme or another plugin is causing a fatal javascript error which breaks all javascript after the error from running. Or, the Form javascript is not being loaded on the page usually due to the theme not properly adding the core WordPress wp_footer() template tag or changes the page rendering so the script is not queued when it should be. A bonus cause… caching. If you are using caching, please make sure you are not caching pages for logged in users. That will cause you all sorts of issues when a dynamic site.

    If you can give me a link to the page and a login, I can take a closer look. The login details can be posted here as a private reply.

    05/18/2017 at 5:36 pm #423431
    Linda Kaufman
    Participant

    Hi Steven – thank you for your quick reply! So I first added these entries under my login LindaK and I think that was the problem. I created user2 and logged in as user2, created the entry and was able to edit and update it without any issues and received all the proper messages. And I did try to edit a field while logged in as the Administrator and was able to update information successfully. I guess I confused the system when LindaK was creating all the entries. In hindsight, duh it was a pretty dumb move on my part. Thanks again – we’re in good shape again!

    Best,
    LindaK

    05/19/2017 at 9:17 am #423480
    Steven Zahm
    Keymaster

    @ LindaK

    re: So I first added these entries under my login LindaK and I think that was the problem.

    You, as the admin, can pre add entries for your users. The key is that when you do, that you add an email to the entry that matches exact the WP user’s account email address. If they do not match, they will not be linked.

    When a user creates their own entry, no email matching is required because they’ve entered their own data and will automatically be linked.

    Hope that helps!

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