Error when updating entry

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , ,

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 07/29/2016 at 12:28 pm #384787
    David Herm
    Participant

    Hi there,
    unfiortunately I cannot update any existing entry. By trying to do that I receive the following error messages. I@ve had this error message since I buoght the plugin many months ago. Never worked, not even on a clean wordpress install.

    Tried all available PHP versions from 5.2 to 7, but no luck.
    Tried different themes, no luck either. Tried wthout any other installed plugins, no luck.

    Any idea on how to continue?

    Warning: Illegal string offset ‘messages’ in /var/sites/p/prolighting.online/public_html/wp-content/plugins/connections/includes/admin/class.message.php on line 425

    Notice: Array to string conversion in /var/sites/p/prolighting.online/public_html/wp-content/plugins/connections/includes/admin/class.message.php on line 425

    Warning: Illegal string offset ‘messages’ in /var/sites/p/prolighting.online/public_html/wp-content/plugins/connections/includes/admin/class.message.php on line 428

    Fatal error: Cannot use string offset as an array in /var/sites/p/prolighting.online/public_html/wp-content/plugins/connections/includes/admin/class.message.php on line 428

    Thanks and best regards
    David

    08/01/2016 at 11:59 am #385088
    Steven Zahm
    Keymaster

    @ David

    It seems the Connections user meta for your user account has somehow been corrupted. But a couple things do not make sense. ON a clean WP install, there would be no Connections user meta to become corrupt. When you say “clean install” you also mean a clean db too, correct? Even still there are checks to ensure the when saving a message that it is an array. That said, looking at the code, those checks could be more robust so I made those changes which should make it impossible for these error to occur.

    If you’d like me to apply the changes to your site in order to ensure that they work as expected I’ll need your login which can be posted here as a private reply.

    08/04/2016 at 7:10 am #385469
    David
    Guest
    This reply has been marked as private.
    08/04/2016 at 11:03 am #385511
    Steven Zahm
    Keymaster

    @ David

    Yes, it was just your user accounts Connections user meta that was corrupt. My temp account worked just fine, no errors. I was able to verify it was your account by using the User Switching plugin (installed and then deleted).

    I edited Connections with the updated file to make the checks more robust against corruptions and that seems to have done the trick. You account can not properly add/edit entries without errors.

    This change is already in the next update for Connections so you will be able to update safely.

    Apologies for the trouble!

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)

You cannot reply to this support topic. Please open your own support topic.