Error Message for Directory display on published site

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 04/21/2016 at 6:23 am #373582
    Sherri
    Guest

    I really could use some help. I’ve put in all entries and now when I go to view the directory on my published site, I get an error message of 500 (generic error). I have 35 single entries and am using the Lovecraft template on WordPress. I’ve been searching your FAQ and forum and cannot find any relevant assistance.

    Your response would be greatly appreciated.

    Thanks,
    Sherri C

    04/21/2016 at 11:21 am #373654
    Steven Zahm
    Keymaster

    @ Sherri

    The first thing that comes to mind is perhaps the memory allocated to PHP is being exhausted. hard to image with only 35 entries. But my first suggestion is to try increasing this value. YOu might need you web hosts help do do this. I suggest a setting of 128MB.

    Here’s a link to a article that provides several methods to increase this value. Which one that will work for you really depends on the web host. Try starting at the top of the list and work your way down.

    You can see the memory limit value on the Connections : Tools admin page under the System Info tab.

    Hope that helps. Let me know.

    04/21/2016 at 10:13 pm #373699
    Sherri C
    Guest

    Contacted host and they increased memory but said that was not the issue. Said that there was an error code reflecting that somewhere there was a disconnect in the site and the plugin it seemed.

    Any other suggestions?

    04/22/2016 at 9:25 am #373796
    Steven Zahm
    Keymaster

    @ Sherri

    I’m going to close this thread. Let’s keep the conversation in this thread to keep it easier to track for the both of us.

    http://connections-pro.com/support/topic/directory-does-not-show-up-internal-error-500/#post-373700

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