[Cari Doucette]

Steve,

Hope you are well! A member got this error last week: “ERROR: Entry could not be updated.” The owner of the site was able to fix the error, but now it has reappeared. I did some testing and had the same error. Also, new users cannot create a new entry either. I have checked Roles, disabled plugins, checked folder permissions, gone through all of the other related posts on this forum and are still having the problem. Please assist! Thanks!

Matt

[Steven Zahm]

@ Cari

If you give me a temp admin login, I’ll take a look. The details can be posted here as a private reply.

[Matt]

This reply has been marked as private.

[Steven Zahm]

@ Matt

It seems your test user account already had a linked entry but that linked entry seems to not have existed or perhaps deleted? When a user or entry is deleted that link should be removed too. In this case it was not. I see that this happens sometimes when users are testing but I have never been able to replicate it. If you let me know the steps you took in order to get this error that could help me track down the issue.

I wonder if the issue is s2Member, there is known issue with it when it has updates, it resets the WordPress roles and capabilities which wreak havoc on plugins which require them like Connections.

Perhaps it too interferes with plugins which hook into the WordPress user delete functions. If it does, then perhaps, the link can not be deleted like it should be causing orphan links.

Is this test user the only one where you had this issue, or are there other?

[Cari Doucette]

Steven,

Thanks for taking time to dig into things. The owner of the site got an email from a member who already had an entry, but when she tried to make updates to it and save them she got the error. I will take a look at the S2Member issue and see if that might be the culprit. However, I know that it had not been updated between last week when she was able to save her changes, and this week when she was not able to save her changes. Not sure what transpired between that period of time.

Was not aware of the link issue. How do you remove the link?

Matt

[Cari Doucette]

Steven,

I saw that you ran the S2Member snippet code to reset roles. Before you ran it were you able to update the test entry or did it work after you fixed the link issue? I just logged in to my test account and was able update it. I just need to know so I can let the end user know to try again. Let me know your thoughts.

Thank you!
Matt

[Steven Zahm]

@ Matt

re; The owner of the site got an email from a member who already had an entry, but when she tried to make updates to it and save them she got the error.

Do you know which user so I can check that user? Can I get access the the webhost control panel so I can use phpMyAdmin. That will make debugging the actual link issue far easier/quicker.

re: How do you remove the link?

Right now, the only way is to use the WordPress function delete_user_meta() function. What I did on you test account was create a snippet that simply called that function with the test user’s WordPress ID telling it to delete the connections_entry_id user meta key.

re: I saw that you ran the S2Member snippet code to reset roles. Before you ran it were you able to update the test entry or did it work after you fixed the link issue?

Running this snippet did not correct the issue, unfortunately. What I did to remove the linked did the trick.

[Matt]

This reply has been marked as private.

[Steven Zahm]

@ Matt

I looked at the links in the db, there are no other duplicates. I would expect if there was an issue with other users not being able to edit their entry that there would be duplicates or links to non existing entries/users. I did not find any, which is good.

I tested the user you mentioned… using the User Switching plugin, I was able to switch to the user and make edits just fine, no errors. The edit caused it to go to moderation which is expected due to the role capability settings.

I suspect the user misinterpreted the moderation notice as an error (or maybe not) and requested that the change be approved by the site owner and the site owner misinterpreted her request as her reporting an error.

So, the short version, I can not find any issues other than the issue you experienced with the test user.

If you can recall which steps you took to end up with a broken link to a non existing directory entry, I will definitely take a look because that is a bug because that should not be possible.

[Matt]

Steven,

I think the S2Member fix and link fix were important and I glad you addressed them. In looking back at my original email from the owner, it looks like the S2Member issue was the original issue. But when I tried it with my test account, I shifted over to the update error, which still needed to be addressed. You got’em both, so that was great.

I emailed the owner to have her contact the member have her try and update her profile. Waiting to hear back. Will confirm things are back to normal once I hear back from the owner.

Thank you!
Matt

[Author]

Posts